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Beautiful scenery - appalling service
Montaluce Winery & Restaurant的点评
点评：I’ve visited Montaluce before and had a great experience, so I was excited to bring friends visiting from abroad to share what I thought would be a memorable outing. Unfortunately, this visit was anything but.
When we arrived, the hostess asked if we preferred indoor or outdoor seating. We chose indoor, hoping to enjoy a table overlooking the beautiful landscape. Despite several empty tables in that area, we were told we couldn’t sit there because we were a party of four and the tables were “reserved” for parties of five or more. Strangely, two of those tables were already occupied by just two guests each, and there were smaller tables available nearby. When we asked for clarification, the hostess was dismissive and rude, showing no professionalism or courtesy.
We spoke with the floor manager, hoping for a resolution. Instead of helping, she seemed flustered and offered no assistance. A few minutes later, the couples at the window tables left, and the four-seat tables became available. I approached the hostess again to ask if we could move, and she curtly told me she couldn’t speak with me and that I had to handle it with our server. This was another unnecessary and frustrating interaction.
To make matters worse, we ordered cappuccinos that arrived cold. Then, when our food came, it was undercooked and had to be returned. At that point, it was clear that the service and quality control were not up to the standard I had previously experienced or expected. The restaurant did not charge for the cappuccinos and one cinnamon roll; the gesture was appreciated.
The scenery remains beautiful, but the service was disorganized, unwelcoming, and frankly embarrassing—especially when trying to share what should have been a highlight of our trip with international guests. Definitely, I won’t be returning.
When we arrived, the hostess asked if we preferred indoor or outdoor seating. We chose indoor, hoping to enjoy a table overlooking the beautiful landscape. Despite several empty tables in that area, we were told we couldn’t sit there because we were a party of four and the tables were “reserved” for parties of five or more. Strangely, two of those tables were already occupied by just two guests each, and there were smaller tables available nearby. When we asked for clarification, the hostess was dismissive and rude, showing no professionalism or courtesy.
We spoke with the floor manager, hoping for a resolution. Instead of helping, she seemed flustered and offered no assistance. A few minutes later, the couples at the window tables left, and the four-seat tables became available. I approached the hostess again to ask if we could move, and she curtly told me she couldn’t speak with me and that I had to handle it with our server. This was another unnecessary and frustrating interaction.
To make matters worse, we ordered cappuccinos that arrived cold. Then, when our food came, it was undercooked and had to be returned. At that point, it was clear that the service and quality control were not up to the standard I had previously experienced or expected. The restaurant did not charge for the cappuccinos and one cinnamon roll; the gesture was appreciated.
The scenery remains beautiful, but the service was disorganized, unwelcoming, and frankly embarrassing—especially when trying to share what should have been a highlight of our trip with international guests. Definitely, I won’t be returning.
翻译：我以前去过蒙塔卢斯餐厅，体验很棒，所以很期待能带上从国外来的朋友，分享我原本以为会是一次难忘的体验。可惜，这次的用餐体验却完全不是那么理想。
我们到达后，服务员问我们想坐在室内还是室外。我们选择了室内座位，希望能找到一张可以俯瞰美景的桌子。尽管室内区域有几张空桌，但我们被告知不能坐在那里，因为我们一行四人，而这些桌子是为五人或五人以上预订的。奇怪的是，其中两张空桌已经各自坐了两位客人，而且附近还有更小的桌子。我们要求服务员解释原因，但服务员态度冷淡，粗鲁无礼，丝毫没有表现出专业和礼貌。
我们联系了大堂经理，希望能得到解决方案。但她非但没有帮忙，反而显得有些慌乱，没有提供任何帮助。几分钟后，靠窗桌的情侣们离开了，四人桌空了出来。我再次找到女主人，问我们是否可以换座位，她却敷衍地告诉我她没法和我说话，我得去找服务员。这又是一次不必要且令人沮丧的互动。
更糟糕的是，我们点的卡布奇诺上来的时候是冷的。然后，菜上来的时候，发现没煮熟，不得不退回。这时，我才意识到，服务和质量控制显然没有达到我之前体验或预期的标准。餐厅没有收取卡布奇诺和一个肉桂卷的费用；这个举动让我很感激。
风景依然美丽，但服务却杂乱无章，缺乏热情，坦白说，这让人很尴尬——尤其是在我们试图与国际客人分享这本应是我们旅行亮点的体验时。我绝对不会再来了。
我们到达后，服务员问我们想坐在室内还是室外。我们选择了室内座位，希望能找到一张可以俯瞰美景的桌子。尽管室内区域有几张空桌，但我们被告知不能坐在那里，因为我们一行四人，而这些桌子是为五人或五人以上预订的。奇怪的是，其中两张空桌已经各自坐了两位客人，而且附近还有更小的桌子。我们要求服务员解释原因，但服务员态度冷淡，粗鲁无礼，丝毫没有表现出专业和礼貌。
我们联系了大堂经理，希望能得到解决方案。但她非但没有帮忙，反而显得有些慌乱，没有提供任何帮助。几分钟后，靠窗桌的情侣们离开了，四人桌空了出来。我再次找到女主人，问我们是否可以换座位，她却敷衍地告诉我她没法和我说话，我得去找服务员。这又是一次不必要且令人沮丧的互动。
更糟糕的是，我们点的卡布奇诺上来的时候是冷的。然后，菜上来的时候，发现没煮熟，不得不退回。这时，我才意识到，服务和质量控制显然没有达到我之前体验或预期的标准。餐厅没有收取卡布奇诺和一个肉桂卷的费用；这个举动让我很感激。
风景依然美丽，但服务却杂乱无章，缺乏热情，坦白说，这让人很尴尬——尤其是在我们试图与国际客人分享这本应是我们旅行亮点的体验时。我绝对不会再来了。
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