旅行
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WORST LIVEABOARD EXPERIENCE EVER!!!
Reef Encounter的点评
点评：DO NOT BOOK WITH THIS COMPANY
First off, I wanted to say that we were really looking forward to this trip so much so that we booked the "Top Deck Club" to ensure we had the ultimate experience. However, our experience was anything but that. I have been on over 20 different liveaboard and day trip dive boats with far superior service than what was provided here. If we could select ZERO STARS for this review we would. This is going to be a long and detailed review but I promise you well worth the read before you book if you are an experienced diver!
TOP DECK CLUB
This is advertised as "The best rooms with a personal valet, dive guide for all dives, gourmet meals, and late check-out." that also includes a hefty price increase for these additions.
The ride out:
We were first to arrive early and no one greeted us. Then the crowds of day trip snorkelers arrived and swarmed in front of us. Nowhere was there a separate line for the people that booked the top deck club. After the staff sorted a few people, ewe finally met our "personal valet" and were escorted to the top deck for the ride out where ALL of the other divers were also escorted. Once the boat left the dock, they brought out orange slices to the table and breakfast sandwiches. The table next to us received a whole breakfast meal, fresh omelet, croissants, sausage and bacon, with strawberries and other tropical fruit. This had us wondering why they received this meal and we did not when we PAID for the Top Deck Club.
The room:
Basic looking (as advertised). Other divers used the front windows and railings to dry and store dive gear making privacy impossible unless the window curtains were closed. There was also mold and dust around all of the furniture.
The food:
This was the biggest false advertising! The photos online show seared tuna, salmon, shrimp, streak, fancy plated meals, delicate individual appetizers, and cheese plates. None of this was the food they served nor was any of its restaurant quality like mentioned on their website. Here are the meals we had that were in buffet style chaffing dishes: Curry and rice with chicken, chicken parmesan with mashed potatoes (This was our "fancy" plated private top deck meal that was delivered to our table cold). Breakfast had toast, cereal, eggs, oat pancakes, sausage, and orange slices. They even forgot to put out the syrup, butter, and jams until the staff got their food. The worst food I would have to say was a pizza lunch that tasted like the frozen pizza you received in grade school. Also, another thing worth pointing out is that our private reserved table seemed to get worse and worse (missing one thing or another always) and for the last lunch our private valet forgot entirely to set it up so we had nowhere to sit and had to cram in with another table. The food in the chaffing dishes also had a limit on what guests could take but when the staff were getting their food, they regularly piled it high before making sure guests had enough to eat. The dessert was also a sheet of carrot cake and ice cream.
The bar:
Overpriced! Additional coffee, soda, and lemonade is additional. There is no sunset cocktail if you are doing the night dive. You cannot drink 8 hours before a dive (kind of makes sense). we opted to have a beer during lunch on our last day since we were done with diving and were charged for that since the bartender said it was not a cocktail (kind of important information that should be provided to Top Deck guests). Note that the night dive ends at 7:30pm and the first morning dive is at 6:15am which means that you have to be quick changing and showering in case you wanted to enjoy an adult beverage before bed.
The ride back:
On the day we are scheduled to leave they informed us that the transfer boat was undergoing maintenance and that we will need to be transferred via inflatable zodiac with all of our luggage to a different company’s boat. Note all of our luggage and us got sprayed with salt water during this transfer making us wet and salty all the way back to the mainland. Since we were on another company’s boat there was ZERO top deck experience and we were crammed on their boat with all of their guests and luggage piled everywhere!
NOT FOR EXPERIENCED DIVERS
We paid extra for the personal dive guide with the Top Deck Club for peace of mind to find the dive site "highlights" easier and to allow for longer dives. If your sole purpose is to dive and you are interested in seeing the reef this is NOT the company you want to use. This company takes you to the same dive sites over and over again and does not move the boat often (so if you booked multiple days on the boat have fun seeing the same sites). Also, our personal guide could not locate several of the highlights at the sites like the giant clams which took her 25 minutes to eventually find (on a dive that is limited to 40 minutes total). By the time she found them there was another instructor literally doing skills for a diver that was getting certified on the sand next to them silting up the whole area and causing the clams to close. What a way to preserve the site. Also, most dives were rushed and limited on times (more info below). The guide circled the site showing the same area over and over again (I literally have the same photo with different time stamps because it was the only thing she guided us to repetitively in circles.
AIR FILLS AND GEAR
Again, we paid extra for the Top Deck Club experience and this was also listed on a white board on the deck with what spot our gear was in. THREE times the deck crew forgot to fill my tank and I had to ask them (which was a hot fill each time). On the third time they forgot to connect my first stage to the tank entirely (their excuse was that they rinsed BCDs and must have missed it). Can you imagine what would have happened if a new diver had this happen to them? NOT TO MENTION WHY OUR PRIVATE GIUDE DID NOT MAKE SURE THIS WAS TAKEN CARE OF EACH TIME BEFORE WE GOT IN OUR GEAR!
TIME LIMITS UNDERWATER
One thing that was not advertised was the time limits set for each dive when booking. This was a surprise that was sprung on us when we got aboard and was listed on a sheet of paper in each room and discussed during the dive briefing. Note that on the first day that you arrive you can only snorkel for the 10:15am time and what a waste (All the day trip snorkelers are also in the water during this time at the same site.)
6:15am - 50 minutes
10:15am - 50 minutes
13:15pm - 40 minutes
15:30pm - 40 minutes
19:00pm - 30 minutes (although the paper in the room said 40 minutes)
Even with our personal dive guide these time limits were strict so much so that we had over half an air tank full each time and our personal dive guide even made us ascend and do our safety stop far away from the boat and do a LONG surface swim to make sure this rule was followed. NOT THE EXPERIENCE WE PAID FOR! Limits on bottom depths were also required and a crew member would not let you set your gear down until you read your gages and signed a paper. This behavior seemed really weird at first but is standard for a company that is on PROBATION for SAFETY VIOLATION where they had a guest DIE and has to report dive times and depths to verify dives and calculate dives using dive tables.
CAMERA GEAR
This is also not the company and boat that you want to book if you are a diver that enjoys underwater photography. For starters they do not have a dedicated camera dunk bin to rinse off your camera. The water bin the crew directed me to use was the same bin the other divers rinse their masks in and other gear that has soap on it which can damage O-rings and flood your expensive camera easily.
During the dive good luck getting any quality photos as your guide is constantly rushing you along and won’t let you stop long enough to focus on anything.
When getting into and out of the water the crew has no idea how to assist you and help with expensive camera gear. They would like you to enter with a giant stride off the platform deck and walk backwards with fins (Both which are not optimal/conducive with camera gear and should be recognized and allowed to be modified if the divers show experience).
I also would like to mention that this is probably because they are geared towards new divers and hire a photographer to take photos of you which you can gladly purchase for an obscene amount of money. Something like one photo $100, four photos $150 and a folder of the exceptional photos they took during the month or months on the boat for $400.
THE CREW
All of the crew is young and inexperienced or acted like it. The captain was the only one that had experience and was "herding" the crew the entire time trying to get them to do their assigned duties. The crew never would help you with your gear and even if this is not standard practice on boats in Australia it is definitely expected when you pay for a personal valet and dive guide. They appeared clique and more interested in having a good time themselves instead of focused on the guests experience and their safety.
BOOKING OPTIONAL EXTRA TOURS
We also thought that booking the following day through them to visit Karanda would be a good idea but they ruined it. We paid for the upgraded "Gold Class" however when the tour bus dropped us off at the train station, they booked us on the regular class ticket which is way different in price and services. We then spent an hour trying to save this and get the correct train ticket (The train station people literally saved the day by personally calling this company to try and fixed this mistake). Now that we were about an hour late for our tour and missed parts of it the work around, they suggested us to get an Uber to the Skyrail and take the Gold Class Train in the afternoon. To which this company said that they would refund us the price of the Uber and they have NOT. It's been over two months and we have not received a refund. The company finally emailed us asking for us to fill out a paper form with all of our credit card information and email it back to try and get a refund. What a complete scam from this company for something THEY messed up on.
First off, I wanted to say that we were really looking forward to this trip so much so that we booked the "Top Deck Club" to ensure we had the ultimate experience. However, our experience was anything but that. I have been on over 20 different liveaboard and day trip dive boats with far superior service than what was provided here. If we could select ZERO STARS for this review we would. This is going to be a long and detailed review but I promise you well worth the read before you book if you are an experienced diver!
TOP DECK CLUB
This is advertised as "The best rooms with a personal valet, dive guide for all dives, gourmet meals, and late check-out." that also includes a hefty price increase for these additions.
The ride out:
We were first to arrive early and no one greeted us. Then the crowds of day trip snorkelers arrived and swarmed in front of us. Nowhere was there a separate line for the people that booked the top deck club. After the staff sorted a few people, ewe finally met our "personal valet" and were escorted to the top deck for the ride out where ALL of the other divers were also escorted. Once the boat left the dock, they brought out orange slices to the table and breakfast sandwiches. The table next to us received a whole breakfast meal, fresh omelet, croissants, sausage and bacon, with strawberries and other tropical fruit. This had us wondering why they received this meal and we did not when we PAID for the Top Deck Club.
The room:
Basic looking (as advertised). Other divers used the front windows and railings to dry and store dive gear making privacy impossible unless the window curtains were closed. There was also mold and dust around all of the furniture.
The food:
This was the biggest false advertising! The photos online show seared tuna, salmon, shrimp, streak, fancy plated meals, delicate individual appetizers, and cheese plates. None of this was the food they served nor was any of its restaurant quality like mentioned on their website. Here are the meals we had that were in buffet style chaffing dishes: Curry and rice with chicken, chicken parmesan with mashed potatoes (This was our "fancy" plated private top deck meal that was delivered to our table cold). Breakfast had toast, cereal, eggs, oat pancakes, sausage, and orange slices. They even forgot to put out the syrup, butter, and jams until the staff got their food. The worst food I would have to say was a pizza lunch that tasted like the frozen pizza you received in grade school. Also, another thing worth pointing out is that our private reserved table seemed to get worse and worse (missing one thing or another always) and for the last lunch our private valet forgot entirely to set it up so we had nowhere to sit and had to cram in with another table. The food in the chaffing dishes also had a limit on what guests could take but when the staff were getting their food, they regularly piled it high before making sure guests had enough to eat. The dessert was also a sheet of carrot cake and ice cream.
The bar:
Overpriced! Additional coffee, soda, and lemonade is additional. There is no sunset cocktail if you are doing the night dive. You cannot drink 8 hours before a dive (kind of makes sense). we opted to have a beer during lunch on our last day since we were done with diving and were charged for that since the bartender said it was not a cocktail (kind of important information that should be provided to Top Deck guests). Note that the night dive ends at 7:30pm and the first morning dive is at 6:15am which means that you have to be quick changing and showering in case you wanted to enjoy an adult beverage before bed.
The ride back:
On the day we are scheduled to leave they informed us that the transfer boat was undergoing maintenance and that we will need to be transferred via inflatable zodiac with all of our luggage to a different company’s boat. Note all of our luggage and us got sprayed with salt water during this transfer making us wet and salty all the way back to the mainland. Since we were on another company’s boat there was ZERO top deck experience and we were crammed on their boat with all of their guests and luggage piled everywhere!
NOT FOR EXPERIENCED DIVERS
We paid extra for the personal dive guide with the Top Deck Club for peace of mind to find the dive site "highlights" easier and to allow for longer dives. If your sole purpose is to dive and you are interested in seeing the reef this is NOT the company you want to use. This company takes you to the same dive sites over and over again and does not move the boat often (so if you booked multiple days on the boat have fun seeing the same sites). Also, our personal guide could not locate several of the highlights at the sites like the giant clams which took her 25 minutes to eventually find (on a dive that is limited to 40 minutes total). By the time she found them there was another instructor literally doing skills for a diver that was getting certified on the sand next to them silting up the whole area and causing the clams to close. What a way to preserve the site. Also, most dives were rushed and limited on times (more info below). The guide circled the site showing the same area over and over again (I literally have the same photo with different time stamps because it was the only thing she guided us to repetitively in circles.
AIR FILLS AND GEAR
Again, we paid extra for the Top Deck Club experience and this was also listed on a white board on the deck with what spot our gear was in. THREE times the deck crew forgot to fill my tank and I had to ask them (which was a hot fill each time). On the third time they forgot to connect my first stage to the tank entirely (their excuse was that they rinsed BCDs and must have missed it). Can you imagine what would have happened if a new diver had this happen to them? NOT TO MENTION WHY OUR PRIVATE GIUDE DID NOT MAKE SURE THIS WAS TAKEN CARE OF EACH TIME BEFORE WE GOT IN OUR GEAR!
TIME LIMITS UNDERWATER
One thing that was not advertised was the time limits set for each dive when booking. This was a surprise that was sprung on us when we got aboard and was listed on a sheet of paper in each room and discussed during the dive briefing. Note that on the first day that you arrive you can only snorkel for the 10:15am time and what a waste (All the day trip snorkelers are also in the water during this time at the same site.)
6:15am - 50 minutes
10:15am - 50 minutes
13:15pm - 40 minutes
15:30pm - 40 minutes
19:00pm - 30 minutes (although the paper in the room said 40 minutes)
Even with our personal dive guide these time limits were strict so much so that we had over half an air tank full each time and our personal dive guide even made us ascend and do our safety stop far away from the boat and do a LONG surface swim to make sure this rule was followed. NOT THE EXPERIENCE WE PAID FOR! Limits on bottom depths were also required and a crew member would not let you set your gear down until you read your gages and signed a paper. This behavior seemed really weird at first but is standard for a company that is on PROBATION for SAFETY VIOLATION where they had a guest DIE and has to report dive times and depths to verify dives and calculate dives using dive tables.
CAMERA GEAR
This is also not the company and boat that you want to book if you are a diver that enjoys underwater photography. For starters they do not have a dedicated camera dunk bin to rinse off your camera. The water bin the crew directed me to use was the same bin the other divers rinse their masks in and other gear that has soap on it which can damage O-rings and flood your expensive camera easily.
During the dive good luck getting any quality photos as your guide is constantly rushing you along and won’t let you stop long enough to focus on anything.
When getting into and out of the water the crew has no idea how to assist you and help with expensive camera gear. They would like you to enter with a giant stride off the platform deck and walk backwards with fins (Both which are not optimal/conducive with camera gear and should be recognized and allowed to be modified if the divers show experience).
I also would like to mention that this is probably because they are geared towards new divers and hire a photographer to take photos of you which you can gladly purchase for an obscene amount of money. Something like one photo $100, four photos $150 and a folder of the exceptional photos they took during the month or months on the boat for $400.
THE CREW
All of the crew is young and inexperienced or acted like it. The captain was the only one that had experience and was "herding" the crew the entire time trying to get them to do their assigned duties. The crew never would help you with your gear and even if this is not standard practice on boats in Australia it is definitely expected when you pay for a personal valet and dive guide. They appeared clique and more interested in having a good time themselves instead of focused on the guests experience and their safety.
BOOKING OPTIONAL EXTRA TOURS
We also thought that booking the following day through them to visit Karanda would be a good idea but they ruined it. We paid for the upgraded "Gold Class" however when the tour bus dropped us off at the train station, they booked us on the regular class ticket which is way different in price and services. We then spent an hour trying to save this and get the correct train ticket (The train station people literally saved the day by personally calling this company to try and fixed this mistake). Now that we were about an hour late for our tour and missed parts of it the work around, they suggested us to get an Uber to the Skyrail and take the Gold Class Train in the afternoon. To which this company said that they would refund us the price of the Uber and they have NOT. It's been over two months and we have not received a refund. The company finally emailed us asking for us to fill out a paper form with all of our credit card information and email it back to try and get a refund. What a complete scam from this company for something THEY messed up on.
翻译：不要预订这家公司
首先，我想说的是，我们非常期待这次旅行，所以我们预订了“顶层甲板俱乐部”，以确保我们拥有终极体验。然而，我们的体验完全不是那样。我曾乘坐过 20 多艘不同的船宿和一日游潜水船，这里的服务远比这里提供的服务好。如果我们可以为这篇评论选择零星，我们会的。这将是一篇冗长而详细的评论，但我保证，如果您是一位经验丰富的潜水员，在预订之前，您值得一读！
顶层甲板俱乐部
这家酒店的广告宣传是“最好的房间，配有私人代客泊车、所有潜水的潜水导游、美食和延迟退房。”这些附加服务还包括大幅涨价。
出行：
我们是第一个提前到达的，没有人迎接我们。然后，成群的一日游浮潜者来了，蜂拥到我们面前。没有为预订顶层甲板俱乐部的客人单独设置排队。工作人员安排了几个人后，我们终于见到了我们的“私人男仆”，并被护送到顶层甲板，其他所有潜水员也都得到了护送。船离开码头后，他们把橙片和早餐三明治端到了桌子上。我们旁边的桌子有一份全套早餐，新鲜的煎蛋卷、羊角面包、香肠和培根，还有草莓和其他热带水果。这让我们很疑惑，为什么他们能吃到这顿饭，而我们付了顶层甲板俱乐部的钱却没有。
房间：
基本外观（如广告所示）。其他潜水员使用前窗和栏杆来烘干和存放潜水装备，除非拉上窗帘，否则无法保护隐私。所有家具周围都有霉菌和灰尘。
食物：
这是最大的虚假广告！网上的照片展示了烤金枪鱼、鲑鱼、虾、牛排、精美盘装餐点、精致的单点开胃菜和奶酪拼盘。这些都不是他们提供的食物，也没有他们网站上提到的餐厅品质。以下是我们吃的自助式火锅餐点：咖喱鸡肉饭、帕尔马干酪鸡肉配土豆泥（这是我们“精美”盘装的私人顶层甲板餐点，冷着送到我们的桌子上）。早餐有烤面包、麦片、鸡蛋、燕麦煎饼、香肠和橙片。他们甚至忘了把糖浆、黄油和果酱拿出来，直到工作人员把食物端上来。我不得不说最糟糕的食物是披萨午餐，味道就像你在小学吃到的冷冻披萨。另外，值得一提的是，我们的私人预订餐桌似乎越来越糟糕（总是缺少这样或那样的东西），最后一顿午餐，我们的私人服务员完全忘记摆放它，所以我们没地方坐，不得不挤在另一张桌子上。火锅里的食物也有限制，但当工作人员拿食物时，他们会定期将食物堆得很高，然后才确保客人吃得足够。甜点也是一片胡萝卜蛋糕和冰淇淋。
酒吧：
价格过高！额外的咖啡、苏打水和柠檬水是额外的。如果您进行夜间潜水，则没有日落鸡尾酒。潜水前 8 小时不能喝酒（有点道理）。我们选择在最后一天的午餐时喝啤酒，因为我们已经完成了潜水，但酒保说这不是鸡尾酒，所以要为此付费（这是应该提供给顶层甲板客人的重要信息）。请注意，夜间潜水在晚上 7:30 结束，第一次早晨潜水在早上 6:15，这意味着如果您想在睡觉前享用成人饮料，您必须快速换衣服和淋浴。
回程：
在我们计划离开的那天，他们通知我们，接送船正在维修，我们需要乘坐充气橡皮艇，带着所有行李，转移到另一家公司的船上。请注意，在这次转移过程中，我们和所有行李都被海水溅湿，导致我们一路湿漉漉的，浑身都是盐。由于我们乘坐的是另一家公司的船，所以没有任何顶层甲板体验，我们和所有客人挤在船上，行李堆得到处都是！
不适合经验丰富的潜水员
我们额外支付了顶层甲板俱乐部的私人潜水导游费用，以便安心地找到潜水地点的“亮点”，并进行更长时间的潜水。如果您的唯一目的是潜水，并且您对参观珊瑚礁感兴趣，那么这家公司不是您想要使用的公司。这家公司会一遍又一遍地带您前往相同的潜水地点，并且不会经常移动船只（因此，如果您预订了多日的船票，那么您可以尽情参观相同的地点）。此外，我们的私人导游无法找到几个景点的亮点，比如巨型蛤蚌，她花了 25 分钟才找到（潜水时间总共限制在 40 分钟）。当她找到他们时，旁边的沙滩上正有另一位教练在为一名正在考证的潜水员做技能训练，导致整个区域淤塞，蛤蜊都闭嘴了。真是保护这个地方的好办法。此外，大多数潜水都很匆忙，时间有限（更多信息见下文）。导游绕着潜水点转了一圈又一圈，每次都展示同一个区域（我拍的照片确实是一样的，只是时间不同，因为这是她带我们反复绕圈的唯一地方。
空气填充和装备
同样，我们为 Top Deck Club 体验额外付费，甲板上的白板上也列出了我们的装备所在位置。甲板工作人员三次忘记给我的气瓶加气，我不得不问他们（每次都是热填充）。第三次，他们忘记将我的一级头完全连接到气瓶上（他们的借口是他们冲洗了 BCD，肯定没注意到）。你能想象如果新潜水员遇到这种情况会发生什么吗？更不用说为什么我们的私人 GIUDE 没有确保每次在我们穿上装备之前都处理好这个问题！
水下时间限制
有一件事没有宣传，那就是每次潜水的时间限制预订时请提前预订潜水。这是我们上船时突然想到的惊喜，每个房间都贴有一张纸，并在潜水简报会上进行了讨论。请注意，您到达的第一天只能在上午 10:15 进行浮潜，这太浪费了（所有一日游浮潜者也在同一地点的这个时间段下水。）
上午 6:15 - 50 分钟
上午 10:15 - 50 分钟
下午 13:15 - 40 分钟
下午 15:30 - 40 分钟
晚上 19:00 - 30 分钟（尽管房间里的纸上写着 40 分钟）
即使有我们的私人潜水向导，这些时间限制也非常严格，以至于我们每次都要装满半个以上的空气罐，我们的私人潜水向导甚至让我们上升并在远离船的地方进行安全停留，并进行长时间的水面游泳，以确保遵守这条规则。这不是我们花钱体验的体验！还要求限制海底深度，并且船员不会让你放下装备，除非你读完仪表并签署文件。这种行为一开始看起来真的很奇怪，但对于一家因违反安全规定而处于缓刑期的公司来说，这是标准做法，该公司曾有客人死亡，必须报告潜水时间和深度以验证潜水情况并使用潜水表计算潜水次数。
相机装备
如果您是喜欢水下摄影的潜水员，这也不是您想要预订的公司和船只。首先，他们没有专门的相机浸泡箱来冲洗相机。船员指示我使用的水箱与其他潜水员冲洗面罩和其他装备的水箱相同，上面有肥皂，可能会损坏 O 形圈并很容易淹没您昂贵的相机。
在潜水过程中，祝您好运，拍到任何高质量的照片，因为您的导游会不断催促您，不让您停下来足够长的时间专注于任何事情。
进出水面时，船员们不知道如何帮助您，也不知道如何帮助您携带昂贵的摄影器材。他们希望您迈开大步走下平台甲板，然后带着脚蹼倒着走（这两种方式都不是最佳的/不利于携带摄影器材的方式，如果潜水员有经验，应该得到认可并允许他们进行修改）。
我还想说，这可能是因为他们面向新潜水员，并聘请摄影师为您拍照，您可以花一大笔钱买下这些照片。比如一张照片 100 美元，四张照片 150 美元，一个文件夹，里面是他们在船上一个月或几个月拍摄的精彩照片，价格为 400 美元。
船员
所有船员都很年轻，没有经验，或者表现得像这样。船长是唯一有经验的人，他一直在“督促”船员，试图让他们完成分配的任务。船员从来不会帮你拿装备，即使这不是澳大利亚船上的标准做法，但当你花钱雇私人代客泊车和潜水导游时，他们肯定是意料之中的。他们似乎很小圈子，更感兴趣的是自己玩得开心，而不是关注客人的体验和他们的安全。
预订可选的额外旅游
我们还认为第二天通过他们预订参观卡兰达是个好主意，但他们毁了它。我们支付了升级的“黄金级”费用，然而当旅游巴士把我们送到火车站时，他们给我们预订了普通级票，价格和服务差别很大。然后我们花了一个小时试图挽救局面，拿到正确的火车票（火车站的人亲自打电话给这家公司试图纠正这个错误，真的挽救了局面）。现在我们比原定的旅行晚了一个小时，错过了部分行程，他们建议我们打 Uber 去 Skyrail，下午坐黄金级火车。该公司表示会退还 Uber 的费用，但至今未还。两个多月过去了，我们还没有收到退款。该公司最终给我们发了一封电子邮件，要求我们填写一份纸质表格，填写所有信用卡信息，然后将其通过电子邮件发送回去，以尝试获得退款。这家公司简直就是在骗我们，他们把事情搞砸了。
首先，我想说的是，我们非常期待这次旅行，所以我们预订了“顶层甲板俱乐部”，以确保我们拥有终极体验。然而，我们的体验完全不是那样。我曾乘坐过 20 多艘不同的船宿和一日游潜水船，这里的服务远比这里提供的服务好。如果我们可以为这篇评论选择零星，我们会的。这将是一篇冗长而详细的评论，但我保证，如果您是一位经验丰富的潜水员，在预订之前，您值得一读！
顶层甲板俱乐部
这家酒店的广告宣传是“最好的房间，配有私人代客泊车、所有潜水的潜水导游、美食和延迟退房。”这些附加服务还包括大幅涨价。
出行：
我们是第一个提前到达的，没有人迎接我们。然后，成群的一日游浮潜者来了，蜂拥到我们面前。没有为预订顶层甲板俱乐部的客人单独设置排队。工作人员安排了几个人后，我们终于见到了我们的“私人男仆”，并被护送到顶层甲板，其他所有潜水员也都得到了护送。船离开码头后，他们把橙片和早餐三明治端到了桌子上。我们旁边的桌子有一份全套早餐，新鲜的煎蛋卷、羊角面包、香肠和培根，还有草莓和其他热带水果。这让我们很疑惑，为什么他们能吃到这顿饭，而我们付了顶层甲板俱乐部的钱却没有。
房间：
基本外观（如广告所示）。其他潜水员使用前窗和栏杆来烘干和存放潜水装备，除非拉上窗帘，否则无法保护隐私。所有家具周围都有霉菌和灰尘。
食物：
这是最大的虚假广告！网上的照片展示了烤金枪鱼、鲑鱼、虾、牛排、精美盘装餐点、精致的单点开胃菜和奶酪拼盘。这些都不是他们提供的食物，也没有他们网站上提到的餐厅品质。以下是我们吃的自助式火锅餐点：咖喱鸡肉饭、帕尔马干酪鸡肉配土豆泥（这是我们“精美”盘装的私人顶层甲板餐点，冷着送到我们的桌子上）。早餐有烤面包、麦片、鸡蛋、燕麦煎饼、香肠和橙片。他们甚至忘了把糖浆、黄油和果酱拿出来，直到工作人员把食物端上来。我不得不说最糟糕的食物是披萨午餐，味道就像你在小学吃到的冷冻披萨。另外，值得一提的是，我们的私人预订餐桌似乎越来越糟糕（总是缺少这样或那样的东西），最后一顿午餐，我们的私人服务员完全忘记摆放它，所以我们没地方坐，不得不挤在另一张桌子上。火锅里的食物也有限制，但当工作人员拿食物时，他们会定期将食物堆得很高，然后才确保客人吃得足够。甜点也是一片胡萝卜蛋糕和冰淇淋。
酒吧：
价格过高！额外的咖啡、苏打水和柠檬水是额外的。如果您进行夜间潜水，则没有日落鸡尾酒。潜水前 8 小时不能喝酒（有点道理）。我们选择在最后一天的午餐时喝啤酒，因为我们已经完成了潜水，但酒保说这不是鸡尾酒，所以要为此付费（这是应该提供给顶层甲板客人的重要信息）。请注意，夜间潜水在晚上 7:30 结束，第一次早晨潜水在早上 6:15，这意味着如果您想在睡觉前享用成人饮料，您必须快速换衣服和淋浴。
回程：
在我们计划离开的那天，他们通知我们，接送船正在维修，我们需要乘坐充气橡皮艇，带着所有行李，转移到另一家公司的船上。请注意，在这次转移过程中，我们和所有行李都被海水溅湿，导致我们一路湿漉漉的，浑身都是盐。由于我们乘坐的是另一家公司的船，所以没有任何顶层甲板体验，我们和所有客人挤在船上，行李堆得到处都是！
不适合经验丰富的潜水员
我们额外支付了顶层甲板俱乐部的私人潜水导游费用，以便安心地找到潜水地点的“亮点”，并进行更长时间的潜水。如果您的唯一目的是潜水，并且您对参观珊瑚礁感兴趣，那么这家公司不是您想要使用的公司。这家公司会一遍又一遍地带您前往相同的潜水地点，并且不会经常移动船只（因此，如果您预订了多日的船票，那么您可以尽情参观相同的地点）。此外，我们的私人导游无法找到几个景点的亮点，比如巨型蛤蚌，她花了 25 分钟才找到（潜水时间总共限制在 40 分钟）。当她找到他们时，旁边的沙滩上正有另一位教练在为一名正在考证的潜水员做技能训练，导致整个区域淤塞，蛤蜊都闭嘴了。真是保护这个地方的好办法。此外，大多数潜水都很匆忙，时间有限（更多信息见下文）。导游绕着潜水点转了一圈又一圈，每次都展示同一个区域（我拍的照片确实是一样的，只是时间不同，因为这是她带我们反复绕圈的唯一地方。
空气填充和装备
同样，我们为 Top Deck Club 体验额外付费，甲板上的白板上也列出了我们的装备所在位置。甲板工作人员三次忘记给我的气瓶加气，我不得不问他们（每次都是热填充）。第三次，他们忘记将我的一级头完全连接到气瓶上（他们的借口是他们冲洗了 BCD，肯定没注意到）。你能想象如果新潜水员遇到这种情况会发生什么吗？更不用说为什么我们的私人 GIUDE 没有确保每次在我们穿上装备之前都处理好这个问题！
水下时间限制
有一件事没有宣传，那就是每次潜水的时间限制预订时请提前预订潜水。这是我们上船时突然想到的惊喜，每个房间都贴有一张纸，并在潜水简报会上进行了讨论。请注意，您到达的第一天只能在上午 10:15 进行浮潜，这太浪费了（所有一日游浮潜者也在同一地点的这个时间段下水。）
上午 6:15 - 50 分钟
上午 10:15 - 50 分钟
下午 13:15 - 40 分钟
下午 15:30 - 40 分钟
晚上 19:00 - 30 分钟（尽管房间里的纸上写着 40 分钟）
即使有我们的私人潜水向导，这些时间限制也非常严格，以至于我们每次都要装满半个以上的空气罐，我们的私人潜水向导甚至让我们上升并在远离船的地方进行安全停留，并进行长时间的水面游泳，以确保遵守这条规则。这不是我们花钱体验的体验！还要求限制海底深度，并且船员不会让你放下装备，除非你读完仪表并签署文件。这种行为一开始看起来真的很奇怪，但对于一家因违反安全规定而处于缓刑期的公司来说，这是标准做法，该公司曾有客人死亡，必须报告潜水时间和深度以验证潜水情况并使用潜水表计算潜水次数。
相机装备
如果您是喜欢水下摄影的潜水员，这也不是您想要预订的公司和船只。首先，他们没有专门的相机浸泡箱来冲洗相机。船员指示我使用的水箱与其他潜水员冲洗面罩和其他装备的水箱相同，上面有肥皂，可能会损坏 O 形圈并很容易淹没您昂贵的相机。
在潜水过程中，祝您好运，拍到任何高质量的照片，因为您的导游会不断催促您，不让您停下来足够长的时间专注于任何事情。
进出水面时，船员们不知道如何帮助您，也不知道如何帮助您携带昂贵的摄影器材。他们希望您迈开大步走下平台甲板，然后带着脚蹼倒着走（这两种方式都不是最佳的/不利于携带摄影器材的方式，如果潜水员有经验，应该得到认可并允许他们进行修改）。
我还想说，这可能是因为他们面向新潜水员，并聘请摄影师为您拍照，您可以花一大笔钱买下这些照片。比如一张照片 100 美元，四张照片 150 美元，一个文件夹，里面是他们在船上一个月或几个月拍摄的精彩照片，价格为 400 美元。
船员
所有船员都很年轻，没有经验，或者表现得像这样。船长是唯一有经验的人，他一直在“督促”船员，试图让他们完成分配的任务。船员从来不会帮你拿装备，即使这不是澳大利亚船上的标准做法，但当你花钱雇私人代客泊车和潜水导游时，他们肯定是意料之中的。他们似乎很小圈子，更感兴趣的是自己玩得开心，而不是关注客人的体验和他们的安全。
预订可选的额外旅游
我们还认为第二天通过他们预订参观卡兰达是个好主意，但他们毁了它。我们支付了升级的“黄金级”费用，然而当旅游巴士把我们送到火车站时，他们给我们预订了普通级票，价格和服务差别很大。然后我们花了一个小时试图挽救局面，拿到正确的火车票（火车站的人亲自打电话给这家公司试图纠正这个错误，真的挽救了局面）。现在我们比原定的旅行晚了一个小时，错过了部分行程，他们建议我们打 Uber 去 Skyrail，下午坐黄金级火车。该公司表示会退还 Uber 的费用，但至今未还。两个多月过去了，我们还没有收到退款。该公司最终给我们发了一封电子邮件，要求我们填写一份纸质表格，填写所有信用卡信息，然后将其通过电子邮件发送回去，以尝试获得退款。这家公司简直就是在骗我们，他们把事情搞砸了。
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