点评:My husband and I were browsing the kitchen department (separately) when one of the shop assistants at the till remarked loudly and slightly agressively to the other "Look, what's he up to over there?!" and pointed in his direction. She then walked to where he was standing and began to fiddle with the adjacent merchandise. He put down the item he had been looking to purchase, came and informed me what had occured, and we left the store.
We understand that shop assistants need to be vigilant these days, but making assumptions because of how someone looks (bald headed/shorts/t-shirt/rucksack) and then to be so rude and obvious is unacceptable and poor customer service.
We normally shop in Bakers and Larners when we visit Holt but will not be returning.
31st May 2025 at 10:50
翻译:我和丈夫当时正在厨房用品区(分开)逛,收银台的一位店员突然大声地、略带挑衅地对另一位店员说:“看,他在那边干什么?!”,并指着他的方向。店员走到他站着的地方,开始摆弄旁边的商品。他放下想买的商品,过来告诉我发生了什么事,然后我们就离开了商店。
我们理解现在店员需要保持警惕,但仅仅因为某人的外表(秃头/短裤/T恤/背包)就妄下结论,然后如此粗鲁和明显地表现出来,这是不可接受的,也是糟糕的客户服务。
我们去霍尔特的时候通常会去 Bakers and Larners 购物,但以后不会再去了。
2025年5月31日 10:50