点评:Renting bikes from River Riders turned into a major headache. We booked bikes in advance for a specific ride, but upon arrival, their system had failed and they had no regular bikes available.
The solution offered? Upgrading to e-bikes for an extra fee. This wasn't what we planned for, and the staff member kept pushing it while emphasizing "there wouldn't be much time to enjoy them anyway" - not exactly helpful in a frustrating situation.
We opted not to pay extra and were left scrambling for an alternative plan. Getting our money back was another ordeal. It took multiple phone calls, texts, and emails over two weeks to finally receive a refund.
Disappointed doesn't even begin to cover it. River Riders was unprepared and unhelpful. If you're looking for a reliable bike rental company, avoid the hassle and look elsewhere.
翻译:从 River Riders 租自行车变成了一件非常头疼的事。我们提前为特定行程预订了自行车,但到达时,他们的系统出现故障,没有普通自行车可用。
提供的解决方案是什么?升级为电动自行车,但需要额外付费。这不是我们计划的,工作人员一直坚持这样做,同时强调“反正也没有太多时间享受它们”——在令人沮丧的情况下,这并没有多大帮助。
我们选择不支付额外费用,只能四处寻找替代计划。拿回我们的钱又是一次考验。两周来,我们打了好几个电话,发了好几条短信和发了好几封电子邮件,才终于收到退款。
失望甚至不足以形容这种失望。River Riders 准备不足,没有提供帮助。如果您正在寻找一家可靠的自行车租赁公司,请避免麻烦,另寻他处。