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Lovely Setting, But Groupon Guests Treated Unequally
The Hertfordshire Golf & Country Club的点评
点评：I booked a spa day at The Hertfordshire Golf & Country Club as a special treat for my daughter’s Sweet 16th birthday using Groupon app. I thought it would be a lovely way for us to relax and spend some quality time together. The location itself is absolutely beautiful – the grounds and the property are truly outstanding, and we both loved the setting.
However, I was disappointed with how we were treated upon arrival. We met two different reception staff members (one when we arrived, one as we were leaving), and unfortunately neither of them made us feel very welcome. It was quite clear that, because we had booked through Groupon rather than being monthly members, we were treated differently. The staff were very attentive and polite to members, but with us it felt like we were an inconvenience – almost as if we didn’t belong there. On our way out, we were even referred to as “the Groupons”, which I found very unprofessional and frankly offensive.
We also weren’t given any instructions about where to go, how to use the lockers, or how to get started with the facilities. Luckily, a few regular guests were kind enough to help us find our way, otherwise we would have been completely lost. I really believe that if the management chooses to offer Groupon deals, the guests who book through them should be treated with the same respect and courtesy as members. After all, if the experience is positive, those guests may well return and even consider a membership.
Another downside was the restaurant. We had planned to enjoy a brunch together, but there were no menus available, and none of the staff approached us or offered any help. It felt like we were being avoided, so in the end we left without ordering anything.
Overall, the setting and facilities are lovely, and we did manage to enjoy some time together, but the way we were treated by staff really put a shadow over what was meant to be a special day.
However, I was disappointed with how we were treated upon arrival. We met two different reception staff members (one when we arrived, one as we were leaving), and unfortunately neither of them made us feel very welcome. It was quite clear that, because we had booked through Groupon rather than being monthly members, we were treated differently. The staff were very attentive and polite to members, but with us it felt like we were an inconvenience – almost as if we didn’t belong there. On our way out, we were even referred to as “the Groupons”, which I found very unprofessional and frankly offensive.
We also weren’t given any instructions about where to go, how to use the lockers, or how to get started with the facilities. Luckily, a few regular guests were kind enough to help us find our way, otherwise we would have been completely lost. I really believe that if the management chooses to offer Groupon deals, the guests who book through them should be treated with the same respect and courtesy as members. After all, if the experience is positive, those guests may well return and even consider a membership.
Another downside was the restaurant. We had planned to enjoy a brunch together, but there were no menus available, and none of the staff approached us or offered any help. It felt like we were being avoided, so in the end we left without ordering anything.
Overall, the setting and facilities are lovely, and we did manage to enjoy some time together, but the way we were treated by staff really put a shadow over what was meant to be a special day.
翻译：我用Groupon的App预订了赫特福德郡高尔夫乡村俱乐部的水疗日，作为女儿16岁甜蜜生日的特别礼物。我觉得这会是我们放松身心、共度美好时光的绝佳方式。俱乐部本身景色优美——庭院和场地都非常棒，我们俩都非常喜欢那里的环境。
然而，我对我们抵达时受到的待遇感到失望。我们遇到了两位不同的接待人员（一位在我们抵达时，一位在我们离开时），遗憾的是，他们都没有给我们带来宾至如归的感觉。很明显，因为我们是通过Groupon预订的，而不是月费会员，所以我们受到了不同的待遇。工作人员对会员非常细心和礼貌，但对我们却感觉很不方便——几乎感觉我们根本不属于那里。离开时，他们甚至称呼我们为“Groupon会员”，我觉得这非常不专业，坦白说，这很冒犯。
我们也没有任何关于去哪里、如何使用储物柜或如何使用设施的说明。幸好有几位常客好心地帮我们找到了路，否则我们肯定迷路了。我真心觉得，如果管理层选择提供 Groupon 优惠，通过 Groupon 预订的客人应该得到与会员同等的尊重和礼遇。毕竟，如果体验良好，这些客人很可能会再次光顾，甚至考虑成为会员。
另一个缺点是餐厅。我们原本计划一起享用早午餐，但没有菜单，也没有工作人员主动过来帮忙。感觉像是在回避我们，所以最后我们什么都没点就离开了。
总的来说，环境和设施都很棒，我们确实享受了一段美好的时光，但工作人员对待我们的方式，真的给这原本应该很特别的一天蒙上了一层阴影。
然而，我对我们抵达时受到的待遇感到失望。我们遇到了两位不同的接待人员（一位在我们抵达时，一位在我们离开时），遗憾的是，他们都没有给我们带来宾至如归的感觉。很明显，因为我们是通过Groupon预订的，而不是月费会员，所以我们受到了不同的待遇。工作人员对会员非常细心和礼貌，但对我们却感觉很不方便——几乎感觉我们根本不属于那里。离开时，他们甚至称呼我们为“Groupon会员”，我觉得这非常不专业，坦白说，这很冒犯。
我们也没有任何关于去哪里、如何使用储物柜或如何使用设施的说明。幸好有几位常客好心地帮我们找到了路，否则我们肯定迷路了。我真心觉得，如果管理层选择提供 Groupon 优惠，通过 Groupon 预订的客人应该得到与会员同等的尊重和礼遇。毕竟，如果体验良好，这些客人很可能会再次光顾，甚至考虑成为会员。
另一个缺点是餐厅。我们原本计划一起享用早午餐，但没有菜单，也没有工作人员主动过来帮忙。感觉像是在回避我们，所以最后我们什么都没点就离开了。
总的来说，环境和设施都很棒，我们确实享受了一段美好的时光，但工作人员对待我们的方式，真的给这原本应该很特别的一天蒙上了一层阴影。
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