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Outback Spirit isn't what it used to be
Outback Spirit的点评
点评：Outback Spirit isn't what it used to be, so if you're expecting a platinum experience in which guest experience is put at the top of the agenda, consider saving your money or looking elsewhere. My third holiday with this company showed how much things have changed since I first travelled with them in 2018. While weather impacted our tour, and we understood that can happen, I expected the company would move mountains (like it has in the past) to ensure we still received experiences on par with those outlined in the original itinerary, and attempt to make up for problems that occurred.
Instead, the company's response was that they were already spending extra money this season (I had thought that was factored into the tour price to start with?) so it was just too bad for us. They openly preferenced the company's best interest, such as quality of accommodation and unscheduled time off for staff, ahead of the best interest of the guests.
Perhaps the extra time off for staff was an effort to retain them, as staff shortages were also rampant - many resigning from their jobs out of exasperation with the working and living conditions. This further harmed our experience, and shows how much the administration of the company has gone downhill.
*I will say that most of the staff on the ground (who were left) retained the Outback Spirit culture of going above and beyond for guests, but they can only do so much.
Instead, the company's response was that they were already spending extra money this season (I had thought that was factored into the tour price to start with?) so it was just too bad for us. They openly preferenced the company's best interest, such as quality of accommodation and unscheduled time off for staff, ahead of the best interest of the guests.
Perhaps the extra time off for staff was an effort to retain them, as staff shortages were also rampant - many resigning from their jobs out of exasperation with the working and living conditions. This further harmed our experience, and shows how much the administration of the company has gone downhill.
*I will say that most of the staff on the ground (who were left) retained the Outback Spirit culture of going above and beyond for guests, but they can only do so much.
翻译：Outback Spirit 已今非昔比，所以如果您期待的是白金级体验，将宾客体验放在首位，不妨考虑省钱或另寻他处。这是我第三次选择这家公司，从 2018 年我第一次选择他们旅行以来，情况发生了翻天覆地的变化。虽然天气影响了我们的行程，我们也理解这种情况可能发生，但我预计公司会竭尽全力（就像过去一样），确保我们仍然获得与原定行程相当的体验，并努力弥补出现的问题。然而，公司的回应是，他们这个季度已经在额外花钱了（我以为这笔钱一开始就计入了旅行价格？），所以这对我们来说实在太糟糕了。他们公然将公司的最大利益（例如住宿质量和员工的临时休假）置于宾客的最大利益之上。
也许，为员工提供额外的休假是为了留住他们，因为当时人手短缺的情况也很严重——许多人因为对工作和生活条件感到不满而辞职。这进一步损害了我们的体验，也表明公司的管理已经走下坡路了。
*我想说的是，大多数留在当地的员工都保留了“Outback Spirit”的文化，那就是为客人竭尽全力，但他们能做的也有限。
也许，为员工提供额外的休假是为了留住他们，因为当时人手短缺的情况也很严重——许多人因为对工作和生活条件感到不满而辞职。这进一步损害了我们的体验，也表明公司的管理已经走下坡路了。
*我想说的是，大多数留在当地的员工都保留了“Outback Spirit”的文化，那就是为客人竭尽全力，但他们能做的也有限。
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