点评:It was clearly busy when we arrived - we thought it would be a bit quieter by 245 but we were wrong!
There were multiple tables empty but not being cleared, I cleared a table myself and asked one of the waitresses to give it a wipe but she was too busy. Eventually we found a cloth and spray and did the job ourselves.
We had ordered 3 cakes, 2 cheesecakes and a sponge, the cheesecakes arrived after about 20 minutes. We waited another 10-15 mins and still no drinks or or other cake. I spoke to a manager and the rest of our order arrived soon after but the coffee and hot chocolate were cold, and ice in the glasses had partially melted and the coke was flatter than it should be so likely to have been open a while.
The toilets were also in need of attention, one not working and no loo roll in others.
There were some lads in high Vis jackets who obviously usually worked in a different part of the establishment doing a good job but obviously not their forte!
After sitting for over an hour there were still tables not cleared that had been there since we arrived.
The manager could lead by example and clear some tables rather than just walking around giving orders.
If there were some trays left around/available some people would happily clear their own tables.
翻译:我们到的时候,店里显然很忙——我们以为到245点会安静一些,结果错了!
店里有好几张桌子是空的,但没人清理。我自己清理了一张桌子,然后叫一位服务员帮忙擦一下,但她太忙了。最后,我们找到了抹布和喷雾,自己动手擦了一下。
我们点了3个蛋糕、2个芝士蛋糕和1个海绵蛋糕,芝士蛋糕大约20分钟后就上来了。我们又等了10-15分钟,还是没饮料也没蛋糕。我跟经理说了,我们点的其他食物也很快上来了,但咖啡和热巧克力都是冷的,杯子里的冰块也融化了一部分,可乐也比正常情况下要淡,所以很可能已经开了一段时间了。
厕所也需要维修,一个坏了,其他的也没有厕纸。
店里有几个穿着高能见度夹克的小伙子,他们显然平时在店里的其他区域工作,工作做得不错,但显然不是他们的强项!
坐了一个多小时,仍然有一些桌子没有清理,这些桌子从我们来的时候就一直在那里。
经理可以以身作则,清理一些桌子,而不是只是四处走动发号施令。
如果周围有一些托盘可用,有些人会很乐意自己清理桌子。