旅行
账户
Tripadvisor用户
Dirty, abandoned, loud, rude
Beejay Bakau Resort的点评
点评：Basically an abandoned resort that has seen better days, with appalling customer service. There was trash everywhere, the swimming pool was dirty with broken tiles in it, our room had cockroaches, and they told us they did not provide hand soap and refused to give us more than one pillow per person.
Since the “resort” is on a wetland, the only way to get around is walking on an elevated wooden pier that is falling apart. Lots of the slats are no longer nailed down and are so thinned that they crack and move as you’re walking.
Additionally, there were 4 or 5 loud speakers surrounding the resort that all blasted prayers, with each seeming to compete with the other for who could be more loud. They do this 5 times a day, including at 3am for about 45 minutes. We have no problem with the prayers, but this would have been good to know before we decided to stay, as it made relaxing and sleeping quite difficult.
Due to a spinal injury I need to sleep with two pillows - but because the manager refused to give me another one, when the prayers weren’t waking me up I was waking up due to my neck and arms going numb. We checked out two days early because of all the issues, and not only did the manager, Debby Mangitung, tell her staff not to issue any refund - she completely ignored our texts and calls.
We were extremely disappointed with the stay, the price we paid, and the manager’s total disregard for our comfort during the stay. This is not the way to run a business or to treat your guests.
Since the “resort” is on a wetland, the only way to get around is walking on an elevated wooden pier that is falling apart. Lots of the slats are no longer nailed down and are so thinned that they crack and move as you’re walking.
Additionally, there were 4 or 5 loud speakers surrounding the resort that all blasted prayers, with each seeming to compete with the other for who could be more loud. They do this 5 times a day, including at 3am for about 45 minutes. We have no problem with the prayers, but this would have been good to know before we decided to stay, as it made relaxing and sleeping quite difficult.
Due to a spinal injury I need to sleep with two pillows - but because the manager refused to give me another one, when the prayers weren’t waking me up I was waking up due to my neck and arms going numb. We checked out two days early because of all the issues, and not only did the manager, Debby Mangitung, tell her staff not to issue any refund - she completely ignored our texts and calls.
We were extremely disappointed with the stay, the price we paid, and the manager’s total disregard for our comfort during the stay. This is not the way to run a business or to treat your guests.
翻译：基本上是一个废弃的度假村，曾经有过更好的日子，客户服务令人震惊。到处都是垃圾，游泳池很脏，里面有碎瓷砖，我们的房间有蟑螂，他们告诉我们他们没有提供洗手液，并且拒绝给我们每人一个以上的枕头。
由于“度假村”位于湿地上，唯一的出行方式是走在一个正在分崩离析的高架木墩上。许多板条不再被钉牢，而且变得很薄，以至于它们会在你走路时开裂和移动。
此外，度假村周围有 4 或 5 个扩音器，它们都在播放祈祷声，每个扬声器似乎都在竞争谁的声音更大。他们每天这样做 5 次，包括在凌晨 3 点进行约 45 分钟。我们对祈祷没有任何问题，但在我们决定留下之前知道这一点会很好，因为它让放松和睡眠变得非常困难。
由于脊柱受伤，我需要用两个枕头睡觉 - 但因为经理拒绝给我另一个枕头，当祈祷没有叫醒我时，我因为脖子和手臂麻木而醒来。由于所有问题，我们提前两天退房，经理 Debby Mangitung 不仅告诉她的员工不要退款 - 她完全无视我们的短信和电话。
我们对住宿、我们支付的价格以及经理在住宿期间完全无视我们的舒适度感到非常失望。这不是经营企业或招待客人的方式。
由于“度假村”位于湿地上，唯一的出行方式是走在一个正在分崩离析的高架木墩上。许多板条不再被钉牢，而且变得很薄，以至于它们会在你走路时开裂和移动。
此外，度假村周围有 4 或 5 个扩音器，它们都在播放祈祷声，每个扬声器似乎都在竞争谁的声音更大。他们每天这样做 5 次，包括在凌晨 3 点进行约 45 分钟。我们对祈祷没有任何问题，但在我们决定留下之前知道这一点会很好，因为它让放松和睡眠变得非常困难。
由于脊柱受伤，我需要用两个枕头睡觉 - 但因为经理拒绝给我另一个枕头，当祈祷没有叫醒我时，我因为脖子和手臂麻木而醒来。由于所有问题，我们提前两天退房，经理 Debby Mangitung 不仅告诉她的员工不要退款 - 她完全无视我们的短信和电话。
我们对住宿、我们支付的价格以及经理在住宿期间完全无视我们的舒适度感到非常失望。这不是经营企业或招待客人的方式。
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