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Inspire5134635****
Complaint Regarding Unfair Treatment and Ride Restrictions
Bliss Aqua World的点评
点评：I am writing to express my deep disappointment with the experience I had during my recent visit to your waterpark. I had traveled all the way from Gandhidham, Kutch — a distance of approximately 350 km — with great excitement and expectations, only to be thoroughly let down by your management and policies.
I visited the waterpark yesterday, and despite paying the full entry fee, I was not allowed to enjoy any of the water rides simply because my weight is above 90 kg. My actual weight is 102 kg, and your staff consistently denied me access to every ride. I was informed that the only available activity for guests above 90 kg was the "Crazy River." However, even there, I was stopped by a guide who said that only those above 110 kg would be allowed express entry. This contradiction and lack of clear guidelines reflect extremely poor and unprofessional management.
To make matters worse, I have visited your waterpark in the past and there were no such weight-related restrictions at that time. If these limitations have been recently introduced, it is only fair that you clearly communicate them in advance — either on your website, booking platforms, or at the ticket counter — and more importantly, reduce the entry fee for those who are restricted from accessing the rides.
This visit was the worst experience I’ve had in a waterpark. I felt completely excluded and misinformed after traveling such a long distance, spending money, and dedicating time just to be turned away from every ride. I will not be visiting Aqua Bliss again, nor will I be recommending it to anyone else.
I hope your team takes this complaint seriously and takes immediate steps to fix these issues for future visitors.
I visited the waterpark yesterday, and despite paying the full entry fee, I was not allowed to enjoy any of the water rides simply because my weight is above 90 kg. My actual weight is 102 kg, and your staff consistently denied me access to every ride. I was informed that the only available activity for guests above 90 kg was the "Crazy River." However, even there, I was stopped by a guide who said that only those above 110 kg would be allowed express entry. This contradiction and lack of clear guidelines reflect extremely poor and unprofessional management.
To make matters worse, I have visited your waterpark in the past and there were no such weight-related restrictions at that time. If these limitations have been recently introduced, it is only fair that you clearly communicate them in advance — either on your website, booking platforms, or at the ticket counter — and more importantly, reduce the entry fee for those who are restricted from accessing the rides.
This visit was the worst experience I’ve had in a waterpark. I felt completely excluded and misinformed after traveling such a long distance, spending money, and dedicating time just to be turned away from every ride. I will not be visiting Aqua Bliss again, nor will I be recommending it to anyone else.
I hope your team takes this complaint seriously and takes immediate steps to fix these issues for future visitors.
翻译：我写这封信是为了表达我最近在贵水上乐园的体验深感失望。我满怀期待，从卡奇的甘地德罕一路跋涉约350公里来到贵乐园，一路兴奋不已，却最终被贵乐园的管理和政策彻底辜负。
我昨天去了水上乐园，尽管已经支付了全额门票，却因为体重超过90公斤而被禁止体验任何水上游乐设施。我的实际体重是102公斤，但贵乐园的工作人员却一直拒绝我体验所有游乐设施。我被告知，90公斤以上游客唯一可以体验的项目是“疯狂河流”。然而，即使在那里，我也被一位导游拦住了，他说只有体重超过110公斤的游客才能快速入场。这种自相矛盾且缺乏明确指导的做法，反映出贵乐园的管理极其糟糕且不专业。
更糟糕的是，我以前也去过贵乐园，当时并没有这样的体重限制。如果这些限制是最近才实施的，公平起见，您应该提前在网站、预订平台或售票处明确告知，更重要的是，降低那些被限制使用游乐设施的游客的入场费。
这次体验是我在水上乐园经历过的最糟糕的一次。长途跋涉，花费大量金钱和时间，却最终被拒之门外，我感到完全被孤立和误导。我不会再去Aqua Bliss了，也不会推荐给任何人。
我希望贵公司团队认真对待此次投诉，并立即采取措施，为未来的游客解决这些问题。
我昨天去了水上乐园，尽管已经支付了全额门票，却因为体重超过90公斤而被禁止体验任何水上游乐设施。我的实际体重是102公斤，但贵乐园的工作人员却一直拒绝我体验所有游乐设施。我被告知，90公斤以上游客唯一可以体验的项目是“疯狂河流”。然而，即使在那里，我也被一位导游拦住了，他说只有体重超过110公斤的游客才能快速入场。这种自相矛盾且缺乏明确指导的做法，反映出贵乐园的管理极其糟糕且不专业。
更糟糕的是，我以前也去过贵乐园，当时并没有这样的体重限制。如果这些限制是最近才实施的，公平起见，您应该提前在网站、预订平台或售票处明确告知，更重要的是，降低那些被限制使用游乐设施的游客的入场费。
这次体验是我在水上乐园经历过的最糟糕的一次。长途跋涉，花费大量金钱和时间，却最终被拒之门外，我感到完全被孤立和误导。我不会再去Aqua Bliss了，也不会推荐给任何人。
我希望贵公司团队认真对待此次投诉，并立即采取措施，为未来的游客解决这些问题。
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