点评:We came to Japan and an authentic kabuki theater experience was high on our list. We found the theater and tried to book tickets online from the US before we departed. The season ended 12/26 so we got tickets for the last date of the year. Online you can only buy for the entire performance whereas if you go at noon the day before you can buy individual performances/acts. We paid and received email confirmation of our tickets. Online ticket said it was for the entire day ~$90US each. We arrived in the evening for the final 2h performance and they had no record of our purchase. There was no envelope with tickets at will call and they had no confirmation in their system of the tickets sold to us even when I showed them the email receipt with confirmation code. Google Translate took care of the language barrier but to no avail. Finally a manager said we only had morning tickets (not true) even though he couldn’t find those tickets or the record of the purchase in their system.
AmEx no doubt will refund the tickets but we’re really upset for having missed this wonderful experience.
翻译:我们来到日本,体验正宗的歌舞伎剧场是我们的首选。我们找到了剧院,并在出发前尝试从美国在线预订门票。演出季于 12 月 26 日结束,所以我们拿到了今年最后一天的票。在线购买只能购买整场演出,而如果你在前一天中午去,则可以购买单场演出/表演。我们付款后收到了电子邮件确认门票。在线售票显示全天票价约为每人 90 美元。我们晚上到达观看最后 2 小时的演出,但他们没有我们的购买记录。没有装有票的信封,即使我向他们出示了带有确认码的电子邮件收据,他们的系统中也没有售出门票的确认信息。谷歌翻译解决了语言障碍,但无济于事。最后一位经理说我们只有早间票(不是真的),尽管他无法在他们的系统中找到这些票或购买记录。
美国运通无疑会退还门票,但我们真的很难过错过了这次美妙的体验。