点评:I traveled to Edinburgh staying in Leith to have a once a year meeting with relatives, I called the to book a taxi from Leith giving more than 24 hours notice, I impressed upon them that I was a permanent wheelchair user and that it was really important that they arrive on time (12:30) as I had no other means of getting to the destination. When they were ten minutes late I called very concerned to be told that they had no cars in the area but would try and source a driver, Panic set in when it got to 20 minutes late when I called for the third time they stated they were busy with school runs and the Fringe was on. Clearly I understood they would be busy which is why I gave them over 24 hrs notice however they still couldn't say when they would be there. We eventually made other arrangements and got to our destination late and stressed. I urge anyone who is considering using this firm to avoid.
翻译:我前往爱丁堡,住在利斯,与亲戚们举行一年一度的聚会。我提前 24 小时以上通知他们,预订了从利斯出发的出租车。我告诉他们我永远都需要坐轮椅,所以必须准时到达(12:30),因为我没有其他交通工具到达目的地。他们迟到了十分钟,我非常担心地打电话过去,被告知该地区没有车,但会尝试找一名司机。当我第三次打电话时,他们说他们正忙于接送孩子上学和参加艺穗节,时间已经晚了二十分钟,我开始慌了。显然我知道他们会很忙,所以我提前 24 小时通知了他们,但是他们仍然不能说他们什么时候到。我们最终做了其他安排,迟到了,而且很紧张。我强烈建议任何考虑使用这家公司的人不要选择这家公司。