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Jefferson H
0/5 Stars – Extremely Disappointing Experience
Texas Hills Vineyards的点评
点评：Initially, my experience with Texas Hills Vineyard was great when I visited in person and signed up for a subscription. However, things quickly took a turn for the worse. Two weeks ago, I was unexpectedly charged over $500 for six bottles of wine, despite the original subscription price being $175.
I reached out multiple times via call and text to management—specifically Dianne—with no success. Fortunately, Dusty stepped in and was incredibly helpful in getting the issue temporarily resolved and removing me from the subscription. His communication was the only bright spot in this situation.
Unfortunately, despite being removed from the subscription, I was charged again today for another large amount. This repeated billing issue is unacceptable, and the lack of consistent support from management made the entire experience extremely frustrating and stressful.
There have simply been too many issues to overlook. While Dusty did his best, the overall experience has been terrible and far from ideal.
I do NOT recommend Texas Hills Vineyard. There are plenty of other wineries that offer quality service and transparency—this is not one of them.
I reached out multiple times via call and text to management—specifically Dianne—with no success. Fortunately, Dusty stepped in and was incredibly helpful in getting the issue temporarily resolved and removing me from the subscription. His communication was the only bright spot in this situation.
Unfortunately, despite being removed from the subscription, I was charged again today for another large amount. This repeated billing issue is unacceptable, and the lack of consistent support from management made the entire experience extremely frustrating and stressful.
There have simply been too many issues to overlook. While Dusty did his best, the overall experience has been terrible and far from ideal.
I do NOT recommend Texas Hills Vineyard. There are plenty of other wineries that offer quality service and transparency—this is not one of them.
翻译：起初，我亲自到访并注册德克萨斯山葡萄园 (Texas Hills Vineyard) 的体验非常棒。然而，情况很快就急转直下。两周前，我意外地被收取了超过 500 美元的六瓶葡萄酒费用，而最初的订阅价格是 175 美元。
我多次通过电话和短信联系管理层——特别是 Dianne——但都没有成功。幸运的是，Dusty 介入并提供了极大的帮助，暂时解决了这个问题，并取消了我的订阅。他的沟通是这次事件中唯一的亮点。
不幸的是，尽管取消了订阅，我今天又被收取了一大笔费用。这种重复的账单问题令人无法接受，而且管理层缺乏持续的支持，使整个体验极其令人沮丧和紧张。
问题实在太多了，不容忽视。虽然 Dusty 已经尽了最大努力，但整体体验非常糟糕，远非理想。
我不推荐德克萨斯山葡萄园。还有很多其他酒庄提供优质服务和透明度——但这不是其中之一。
我多次通过电话和短信联系管理层——特别是 Dianne——但都没有成功。幸运的是，Dusty 介入并提供了极大的帮助，暂时解决了这个问题，并取消了我的订阅。他的沟通是这次事件中唯一的亮点。
不幸的是，尽管取消了订阅，我今天又被收取了一大笔费用。这种重复的账单问题令人无法接受，而且管理层缺乏持续的支持，使整个体验极其令人沮丧和紧张。
问题实在太多了，不容忽视。虽然 Dusty 已经尽了最大努力，但整体体验非常糟糕，远非理想。
我不推荐德克萨斯山葡萄园。还有很多其他酒庄提供优质服务和透明度——但这不是其中之一。
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