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Compass3616110****
None of the review here is terrible than my experience!!!
Klia Van Transport的点评
点评：None of the review here is terrible than my experience with Riang Ria Travel & Transport Sdn Bhd (possibly also operating as BMS Transport Sdn Bhd),
Social Media Page: Raffie Transtour, Genting Transport Services, KLIA Taxi Perak, or Van Rental Penang, KLIA Van Transport…
I booked transport in April 2025 for a trip on 13 September 2025.
The booking form stated only 20% deposit, but later they demanded another 25% and asked me to cancel if I didn’t pay. In the end, I paid 55%++ upfront.
A few hours before departure, the person in charge Muhammad finally sent the driver contact only and kept urging for the balance payment. When we contacted the driver, we found out the 25-seater minibus we booked was replaced with a smaller 20-seater coaster — without our consent.
Our departure was 12:00 AM, but no vehicle ever showed up. From 12:00 AM to 2:30 AM, Muhammad kept saying the bus was “on the way” and kept asking us to transfer the balance to a personal account (Suzana Binti Suandi). Nothing arrived. We were stranded in the middle of the night and had to make other arrangements on our own.
When several questioned, Muhammad promised a refund the next morning, then changed the date to 8 Oct 2025, and later sent a scheduled payment slip which scheduled date is 14 Oct 2025 (and the transaction was never authorised or completed).
Until today, no refund has been received. We emailed their office (last on 15 Oct 2025) and called their finance contact, Ameerah, but there was no response, the calls could not get through. It seems that our number has been blocked, or they are deliberately avoiding our contact.
With all these signs, I truly believe this company operates UNETHICALLY and DISHONESTLY.
All my friends who see this reviwe can take note on their contact numbers, to avoid being next victim.
+6012-8049905
+6012-9149905
+6018-2054349
Social Media Page: Raffie Transtour, Genting Transport Services, KLIA Taxi Perak, or Van Rental Penang, KLIA Van Transport…
I booked transport in April 2025 for a trip on 13 September 2025.
The booking form stated only 20% deposit, but later they demanded another 25% and asked me to cancel if I didn’t pay. In the end, I paid 55%++ upfront.
A few hours before departure, the person in charge Muhammad finally sent the driver contact only and kept urging for the balance payment. When we contacted the driver, we found out the 25-seater minibus we booked was replaced with a smaller 20-seater coaster — without our consent.
Our departure was 12:00 AM, but no vehicle ever showed up. From 12:00 AM to 2:30 AM, Muhammad kept saying the bus was “on the way” and kept asking us to transfer the balance to a personal account (Suzana Binti Suandi). Nothing arrived. We were stranded in the middle of the night and had to make other arrangements on our own.
When several questioned, Muhammad promised a refund the next morning, then changed the date to 8 Oct 2025, and later sent a scheduled payment slip which scheduled date is 14 Oct 2025 (and the transaction was never authorised or completed).
Until today, no refund has been received. We emailed their office (last on 15 Oct 2025) and called their finance contact, Ameerah, but there was no response, the calls could not get through. It seems that our number has been blocked, or they are deliberately avoiding our contact.
With all these signs, I truly believe this company operates UNETHICALLY and DISHONESTLY.
All my friends who see this reviwe can take note on their contact numbers, to avoid being next victim.
+6012-8049905
+6012-9149905
+6018-2054349
翻译：这里的评论最糟糕莫过于我在 Riang Ria Travel & Transport Sdn Bhd（可能也以 BMS Transport Sdn Bhd 的名义运营）的体验。
社交媒体主页：Raffie Transtour、Genting Transport Services、KLIA Taxi Perak 或 Van Rental Penang、KLIA Van Transport……
我于 2025 年 4 月预订了 2025 年 9 月 13 日的行程。
预订单上写着只付 20% 的定金，但后来他们又要求我支付 25%，并要求我如果不付就取消行程。最后，我预付了 55% 以上的定金。
出发前几个小时，负责人 Muhammad 终于只给司机发了联系方式，并不断催促我们支付尾款。当我们联系司机时，发现我们预订的 25 座小巴被一辆较小的 20 座考斯特（Coaster）取代了——而且未经我们同意。
我们出发的时间是凌晨 12 点，但车一直没来。从凌晨12点到2点半，Muhammad一直说巴士“在路上”，并不断要求我们将余额转入个人账户（Suzana Binti Suandi）。但什么也没收到。我们被困在半夜，不得不自己另作安排。
在几次询问后，Muhammad承诺第二天早上退款，然后又将日期改为2025年10月8日，之后又发了一张预定日期为2025年10月14日的付款单（但这笔交易从未获得授权或完成）。
直到今天，我们仍未收到退款。我们给他们的办公室发了邮件（最后一次联系是2025年10月15日），并给他们的财务联系人Ameerah打了电话，但都没有回复，电话也打不通。看来我们的号码被屏蔽了，或者他们故意回避我们。
所有这些迹象表明，我坚信这家公司在不道德和不诚实地运营。
所有看到此评论的朋友都可以记下他们的联系电话，以免成为下一个受害者。
+6012-8049905
+6012-9149905
+6018-2054349
社交媒体主页：Raffie Transtour、Genting Transport Services、KLIA Taxi Perak 或 Van Rental Penang、KLIA Van Transport……
我于 2025 年 4 月预订了 2025 年 9 月 13 日的行程。
预订单上写着只付 20% 的定金，但后来他们又要求我支付 25%，并要求我如果不付就取消行程。最后，我预付了 55% 以上的定金。
出发前几个小时，负责人 Muhammad 终于只给司机发了联系方式，并不断催促我们支付尾款。当我们联系司机时，发现我们预订的 25 座小巴被一辆较小的 20 座考斯特（Coaster）取代了——而且未经我们同意。
我们出发的时间是凌晨 12 点，但车一直没来。从凌晨12点到2点半，Muhammad一直说巴士“在路上”，并不断要求我们将余额转入个人账户（Suzana Binti Suandi）。但什么也没收到。我们被困在半夜，不得不自己另作安排。
在几次询问后，Muhammad承诺第二天早上退款，然后又将日期改为2025年10月8日，之后又发了一张预定日期为2025年10月14日的付款单（但这笔交易从未获得授权或完成）。
直到今天，我们仍未收到退款。我们给他们的办公室发了邮件（最后一次联系是2025年10月15日），并给他们的财务联系人Ameerah打了电话，但都没有回复，电话也打不通。看来我们的号码被屏蔽了，或者他们故意回避我们。
所有这些迹象表明，我坚信这家公司在不道德和不诚实地运营。
所有看到此评论的朋友都可以记下他们的联系电话，以免成为下一个受害者。
+6012-8049905
+6012-9149905
+6018-2054349
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