旅行
账户
Pioneer4065131****
NEVER WITH VBT AGAIN
VBT的点评
点评：I've never written to criticize before but...
I've 'done' three VBT cycling tours. The first was The Atlantic Coast of Ireland and it was excellent. Zero problems and very enjoyable.
The second was the Normandy Coast in France. No one was at the airport in Paris to meet and provide transportation. A rep from another tour company saw me walking around in the arrival area after about 45 minutes and got me a taxi ride to my hotel with a driver who said he would be reimbursed by VBT. He spoke with others on the phone throughout the trip in French (I don't speak French) and not an experienced foreign traveler, I was fearful because I didn't know where we were going, etc. It turned out fine. The rest of the trip went as planned.
I wrote to VBT telling them of the problem and they never bothered to reply. I didn't ask VBT for anything, but hoped only for an apology; but nothing.
Thinking that the above problem was an anomaly, I gave them another shot, I signed up for the Switzerland, France, Germany trip this past Summer (2024). Lufthansa canceled a connecting flight and lost my luggage (no fault of VBT). They hadn't located it by the next day when my group was to leave the hotel to begin the ride. My only clothing was what I was wearing. It was raining and my cycling gear and rain gear was in the lost bag. We were scheduled to be in a different city and hotel every night (and in other countries) so it was doubtful that my luggage would find me. I informed the guide that I had to abort.
When he notified VBT they cancelled everything INCLUDING MY RETURN TICKET HOME AND LEFT ME STRANDED IN EUROPE SO I HAD TO PURCHASE A TICKET HOME.
By-the-way...The Redpoint insurance company they partnered with rejected my claim saying that I could have continued with the tour and only paid me $250.00 for my "minor inconvenience." Apparently none of them rode bikes or they just didn't care. MAK
I've 'done' three VBT cycling tours. The first was The Atlantic Coast of Ireland and it was excellent. Zero problems and very enjoyable.
The second was the Normandy Coast in France. No one was at the airport in Paris to meet and provide transportation. A rep from another tour company saw me walking around in the arrival area after about 45 minutes and got me a taxi ride to my hotel with a driver who said he would be reimbursed by VBT. He spoke with others on the phone throughout the trip in French (I don't speak French) and not an experienced foreign traveler, I was fearful because I didn't know where we were going, etc. It turned out fine. The rest of the trip went as planned.
I wrote to VBT telling them of the problem and they never bothered to reply. I didn't ask VBT for anything, but hoped only for an apology; but nothing.
Thinking that the above problem was an anomaly, I gave them another shot, I signed up for the Switzerland, France, Germany trip this past Summer (2024). Lufthansa canceled a connecting flight and lost my luggage (no fault of VBT). They hadn't located it by the next day when my group was to leave the hotel to begin the ride. My only clothing was what I was wearing. It was raining and my cycling gear and rain gear was in the lost bag. We were scheduled to be in a different city and hotel every night (and in other countries) so it was doubtful that my luggage would find me. I informed the guide that I had to abort.
When he notified VBT they cancelled everything INCLUDING MY RETURN TICKET HOME AND LEFT ME STRANDED IN EUROPE SO I HAD TO PURCHASE A TICKET HOME.
By-the-way...The Redpoint insurance company they partnered with rejected my claim saying that I could have continued with the tour and only paid me $250.00 for my "minor inconvenience." Apparently none of them rode bikes or they just didn't care. MAK
翻译：我以前从未写信批评过，但是……
我“参加过”三次 VBT 自行车之旅。第一次是爱尔兰大西洋海岸，非常棒。没有问题，非常愉快。
第二次是法国诺曼底海岸。没有人在巴黎机场迎接我并提供交通服务。大约 45 分钟后，另一家旅游公司的代表看到我在到达区走来走去，就叫了一辆出租车送我去酒店，司机说 VBT 会报销他的费用。整个旅程中，他都用法语和其他人通电话（我不会说法语），而且他不是经验丰富的外国旅行者，我很害怕，因为我不知道我们要去哪里，等等。结果还不错。剩下的旅程按计划进行。
我写信给 VBT 告诉他们这个问题，但他们从来没有回复。我没有要求 VBT 做任何事情，只是希望他们道歉；但什么也没有。
我觉得上述问题只是个例，于是又试了一次，我报名参加了今年夏天（2024 年）的瑞士、法国、德国之旅。汉莎航空取消了转机航班，弄丢了我的行李（不是 VBT 的错）。第二天，当我们的团队准备离开酒店开始骑行时，他们还没有找到行李。我唯一的衣服就是身上穿的衣服。当时正在下雨，我的骑行装备和雨衣都在丢失的包里。我们计划每晚都去不同的城市和酒店（以及其他国家），所以我的行李很难找到我。我告诉导游我不得不放弃。
当他通知 VBT 时，他们取消了一切，包括我的回程机票，让我滞留在欧洲，所以我不得不买一张回家的机票。
顺便说一句...他们合作的 Redpoint 保险公司拒绝了我的索赔，称我可以继续旅行，只为我的“小麻烦”赔偿了 250 美元。显然他们中没有人骑自行车，或者他们根本不在乎。MAK
我“参加过”三次 VBT 自行车之旅。第一次是爱尔兰大西洋海岸，非常棒。没有问题，非常愉快。
第二次是法国诺曼底海岸。没有人在巴黎机场迎接我并提供交通服务。大约 45 分钟后，另一家旅游公司的代表看到我在到达区走来走去，就叫了一辆出租车送我去酒店，司机说 VBT 会报销他的费用。整个旅程中，他都用法语和其他人通电话（我不会说法语），而且他不是经验丰富的外国旅行者，我很害怕，因为我不知道我们要去哪里，等等。结果还不错。剩下的旅程按计划进行。
我写信给 VBT 告诉他们这个问题，但他们从来没有回复。我没有要求 VBT 做任何事情，只是希望他们道歉；但什么也没有。
我觉得上述问题只是个例，于是又试了一次，我报名参加了今年夏天（2024 年）的瑞士、法国、德国之旅。汉莎航空取消了转机航班，弄丢了我的行李（不是 VBT 的错）。第二天，当我们的团队准备离开酒店开始骑行时，他们还没有找到行李。我唯一的衣服就是身上穿的衣服。当时正在下雨，我的骑行装备和雨衣都在丢失的包里。我们计划每晚都去不同的城市和酒店（以及其他国家），所以我的行李很难找到我。我告诉导游我不得不放弃。
当他通知 VBT 时，他们取消了一切，包括我的回程机票，让我滞留在欧洲，所以我不得不买一张回家的机票。
顺便说一句...他们合作的 Redpoint 保险公司拒绝了我的索赔，称我可以继续旅行，只为我的“小麻烦”赔偿了 250 美元。显然他们中没有人骑自行车，或者他们根本不在乎。MAK
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