点评:Disappointing and Unsafe Experience – Will Not Return
Visited this soft play centre on 5 January 2026 with my 4½-year-old daughter. We’ve been several times before, but this was our first visit in about six months, and I was shocked at how standards have fallen.
The venue was dangerously overcrowded. Far too many families had been admitted, resulting in constant chaos: children running into each other, colliding on equipment, and queuing aggressively to get onto slides and climbing frames. I witnessed two separate scuffles between children while waiting to access play areas.
Even more concerning was the complete lack of supervision and rule enforcement. Several children were repeatedly running up the slides the wrong way, leading to direct collisions with those sliding down properly. Parents were not intervening, and staff appeared nowhere in sight to manage the situation or remind anyone of basic safety rules.
It felt as though the only priority was maximising ticket sales with no regard for safety or enjoyment. The atmosphere was stressful rather than fun, and I spent the entire time on high alert trying to protect my daughter.
This level of overcrowding and poor management made the venue feel unsafe. Unfortunately, we will not be returning, which is a shame as my daughter previously loved coming here.
I hope management addresses capacity limits and staff supervision, as soft play should be a safe and enjoyable environment for young children.
翻译:令人失望且不安全的体验——不会再来了
2026年1月5日,我带着4岁半的女儿去了这家儿童游乐场。我们之前来过好几次,但这次是大约六个月以来的第一次,我对这里的服务水平下降之快感到震惊。
游乐场人满为患,非常危险。接待的家庭数量过多,导致现场一片混乱:孩子们互相冲撞,撞到游乐设施,争抢滑梯和攀爬架,场面十分混乱。我亲眼目睹了两个孩子在排队等候进入游乐区时发生冲突。
更令人担忧的是,这里完全缺乏监管和规则执行。好几个孩子反复逆着滑梯的方向跑上去,直接撞到那些正着滑下来的孩子。家长们没有干预,工作人员也踪迹全无,既无法控制局面,也无法提醒孩子们基本的安全规则。
感觉这里唯一的目标就是尽可能多地售票,完全不顾安全和孩子们的乐趣。气氛紧张,一点也不轻松愉快,我全程都高度警惕,生怕错过女儿。
人太多,管理又差,让人感觉很不安全。很遗憾,我们以后不会再来了,女儿以前很喜欢来这里。
我希望管理层能重视人数限制和员工监管问题,因为儿童游乐场应该是孩子们安全快乐的场所。