点评:Our experience was definitely mixed. The employees were terrific! Everyone from front desk to wait staff to lifeguards to maintenance were friendly and professional.
However, the thermostat in our room was faulty and blew cold air constantly through our two day stay. We called maintenance twice, but they said the thermostat couldn't be replaced during our stay. The hotel gave us a credit of $50 for the inconvenience, but that seemed hardly commensurate with the discomfort we had to endure.
Also, we were a party four, but there were only two dining chairs. I requested an additional two and was told there weren't any more available!
Another negative is the pullout bed. There is no pad and not much in the way of linens: one blanket, one sheet and a pillow. Great Wolf Lodge is an expensive place to stay, and surely they could make things a little more luxe. I did have housekeeping bring up two more blankets: I used one as a mat and the other one to help stay warm.
We were very surprised that there are no EV charging stations at the hotel. given that Great Wolf is a destination property. Even nearby La Quinta offers EV charging to guests, and it's free!
Finally, Great Wolf should provide secure Wifi for guests.
翻译:我们的体验肯定是好坏参半。员工们都很棒!从前台到服务员再到救生员再到维修人员,每个人都很友好,也很专业。
但是,我们房间里的恒温器出了故障,在我们入住的两天里一直吹着冷风。我们两次打电话给维修人员,但他们说恒温器在我们入住期间无法更换。酒店给了我们 50 美元的补偿金以弥补不便,但这似乎与我们不得不忍受的不适不成比例。
此外,我们一行四人,但只有两把餐椅。我要求再加两把,却被告知没有了!
另一个缺点是折叠床。没有垫子,床单也不多:一条毯子、一条床单和一个枕头。Great Wolf Lodge 是一个昂贵的住宿地,他们肯定可以让事情变得更豪华一些。我确实让客房服务人员拿来了两条毯子:我用一条当垫子,另一条用来保暖。
我们非常惊讶酒店里没有电动汽车充电站。考虑到 Great Wolf 是一家目的地酒店。甚至附近的 La Quinta 也为客人提供电动汽车充电,而且是免费的!
最后,Great Wolf 应该为客人提供安全的 Wifi。