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Lyndsey R
Excellent Experience Beginning to End
Shanjoy Tours and Safaris的点评
点评：Our experience with Shanjoy for a private 12-day tour across Kenya and Tanzania was excellent beginning to end.
Communication was always clear, reliable, and prompt from the initial quote email through to booking through to actually being on safari. I really appreciated during the initial booking phase that Shanjoy gave me time and space to consider the options and never made me feel pressured. When I asked for changes to the itinerary, they were done quickly and accurately. The lodges that Shanjoy selected were great — good food, great service, clean and comfortable rooms, and excellent locations inside the parks. Shout out to Rodah for all of her support.
On safari, our driver in Kenya was Patrick. Patrick was fantastic. He was a perfect mix of informative when we asked questions, but also let us have space so we never felt awkward and pressured to maintain a conversation. He is a very genuine and nice person so conversations with him were very natural. He is a very competent driver and a good wild life spotter with over 20 years of experience. I also appreciated that he was respectful of the animals while getting you close up viewings. The vehicle was clean, comfortable, and reliable. No major breakdowns (and the one minor breakdown Patrick had fixed in 10 mins).
Transferring vehicles at the border of Kenya-Tanzania was smooth. Eric was our driver in Tanzania (Mama Savanna is Shanjoy’s partner company). Eric was a top notch wildlife spotter and a great driver. Again, the vehicle was clean, comfortable, and we had no issues or breakdowns.
Overall, I highly recommend Shanjoy. Next time we are back, we’ll be booking again with them.
Communication was always clear, reliable, and prompt from the initial quote email through to booking through to actually being on safari. I really appreciated during the initial booking phase that Shanjoy gave me time and space to consider the options and never made me feel pressured. When I asked for changes to the itinerary, they were done quickly and accurately. The lodges that Shanjoy selected were great — good food, great service, clean and comfortable rooms, and excellent locations inside the parks. Shout out to Rodah for all of her support.
On safari, our driver in Kenya was Patrick. Patrick was fantastic. He was a perfect mix of informative when we asked questions, but also let us have space so we never felt awkward and pressured to maintain a conversation. He is a very genuine and nice person so conversations with him were very natural. He is a very competent driver and a good wild life spotter with over 20 years of experience. I also appreciated that he was respectful of the animals while getting you close up viewings. The vehicle was clean, comfortable, and reliable. No major breakdowns (and the one minor breakdown Patrick had fixed in 10 mins).
Transferring vehicles at the border of Kenya-Tanzania was smooth. Eric was our driver in Tanzania (Mama Savanna is Shanjoy’s partner company). Eric was a top notch wildlife spotter and a great driver. Again, the vehicle was clean, comfortable, and we had no issues or breakdowns.
Overall, I highly recommend Shanjoy. Next time we are back, we’ll be booking again with them.
翻译：我们与 Shanjoy 合作的肯尼亚和坦桑尼亚 12 日私人游，从始至终都体验到极致的乐趣。
从最初的报价邮件到预订，再到实际体验，沟通始终清晰、可靠且及时。我非常感谢 Shanjoy 在最初的预订阶段给予我时间和空间来考虑各种选择，并且从未给我任何压力。当我要求更改行程时，他们迅速而准确地完成了安排。Shanjoy 选择的旅馆非常棒——食物美味、服务周到、房间干净舒适，而且在公园内位置优越。感谢 Rodah 给予我们的所有支持。
在肯尼亚的游猎之旅中，我们的司机是 Patrick。Patrick 非常棒。当我们提问时，他总是耐心地提供信息，同时又不让我们感到尴尬和压力，让我们在交谈中保持轻松。他为人真诚友善，与他的交谈非常自然。他是一位非常称职的司机，也是一位优秀的野生动物观察员，拥有超过 20 年的经验。我也很欣赏他在带我们近距离观赏动物的同时，也尊重动物。车辆干净、舒适、可靠，没有发生过重大故障（唯一的小故障帕特里克在10分钟内就修好了）。
在肯尼亚和坦桑尼亚边境的车辆过境非常顺利。埃里克是我们在坦桑尼亚的司机（Mama Savanna是Shanjoy的合作公司）。埃里克是一位顶尖的野生动物观察员，也是一位优秀的司机。再次强调，车辆干净、舒适，没有遇到任何问题或故障。
总而言之，我强烈推荐Shanjoy。下次我们再来的时候，还会再次预订他们的服务。
从最初的报价邮件到预订，再到实际体验，沟通始终清晰、可靠且及时。我非常感谢 Shanjoy 在最初的预订阶段给予我时间和空间来考虑各种选择，并且从未给我任何压力。当我要求更改行程时，他们迅速而准确地完成了安排。Shanjoy 选择的旅馆非常棒——食物美味、服务周到、房间干净舒适，而且在公园内位置优越。感谢 Rodah 给予我们的所有支持。
在肯尼亚的游猎之旅中，我们的司机是 Patrick。Patrick 非常棒。当我们提问时，他总是耐心地提供信息，同时又不让我们感到尴尬和压力，让我们在交谈中保持轻松。他为人真诚友善，与他的交谈非常自然。他是一位非常称职的司机，也是一位优秀的野生动物观察员，拥有超过 20 年的经验。我也很欣赏他在带我们近距离观赏动物的同时，也尊重动物。车辆干净、舒适、可靠，没有发生过重大故障（唯一的小故障帕特里克在10分钟内就修好了）。
在肯尼亚和坦桑尼亚边境的车辆过境非常顺利。埃里克是我们在坦桑尼亚的司机（Mama Savanna是Shanjoy的合作公司）。埃里克是一位顶尖的野生动物观察员，也是一位优秀的司机。再次强调，车辆干净、舒适，没有遇到任何问题或故障。
总而言之，我强烈推荐Shanjoy。下次我们再来的时候，还会再次预订他们的服务。
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