旅行
账户
Nicholas R
Fix your website!
Jump-N-Joy Trampoline Park的点评
点评：Poorly designed website not clearly displaying what age groups are admitted at what times. Instead, trying to ram group bookings down your throat, drive as much revenue as possible, all without thinking about good customer experience.
No answer when we called repeatedly.
Gave up trying to book the right reservation over the phone or on such a poorly designed and challenging website.
So we decided to drive down and enquire, only to be told our 5 year old isn’t allowed in.
Sent a customer feedback email with no reply.
Staff had the cheek to suggest I’d let my three year old in, and leave my five year old in the waiting room on his own, demonstrating a very poor understanding of what parenting young children involves.
Understandable that businesses want to make money and make safety rules, but they’ve clearly forgotten about the customer.
Poor show jump-n-joy.
Won’t be back.
No answer when we called repeatedly.
Gave up trying to book the right reservation over the phone or on such a poorly designed and challenging website.
So we decided to drive down and enquire, only to be told our 5 year old isn’t allowed in.
Sent a customer feedback email with no reply.
Staff had the cheek to suggest I’d let my three year old in, and leave my five year old in the waiting room on his own, demonstrating a very poor understanding of what parenting young children involves.
Understandable that businesses want to make money and make safety rules, but they’ve clearly forgotten about the customer.
Poor show jump-n-joy.
Won’t be back.
翻译：网站设计糟糕，无法清晰显示什么年龄段的人在什么时间可以入场。相反，他们试图强迫您预订团体票，尽可能多地赚取收入，而完全没有考虑良好的客户体验。
我们多次打电话都没有接听。
我们放弃了通过电话或如此糟糕且具有挑战性的网站进行正确预订的尝试。
所以我们决定开车去询问，却被告知我们 5 岁的孩子不能进去。
发送了一封客户反馈电子邮件，但没有回复。
工作人员竟然厚颜无耻地建议我让 3 岁的孩子进去，而让我 5 岁的孩子独自留在候诊室，这表明他们对养育年幼孩子所涉及的内容非常不了解。
可以理解企业想要赚钱并制定安全规则，但他们显然忘记了客户。
糟糕的表演。
不会再来了。
我们多次打电话都没有接听。
我们放弃了通过电话或如此糟糕且具有挑战性的网站进行正确预订的尝试。
所以我们决定开车去询问，却被告知我们 5 岁的孩子不能进去。
发送了一封客户反馈电子邮件，但没有回复。
工作人员竟然厚颜无耻地建议我让 3 岁的孩子进去，而让我 5 岁的孩子独自留在候诊室，这表明他们对养育年幼孩子所涉及的内容非常不了解。
可以理解企业想要赚钱并制定安全规则，但他们显然忘记了客户。
糟糕的表演。
不会再来了。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
