点评:My daughter, son-in-law, and I visited Haggard Alley when we were in Mallaig on the layover from the Jacob train so our time was restricted. The shop is absolutely delightful, and the clerk was friendly and bubbly. She informed us if she didn’t have any wands in stock for the character of our choice, we could get the display wand.. My son-in-law did get the Voldemort display. My daughter got a Bellatrix box and I got Luna. We had to hurry back to the train since time was tight to catch the return train. By the time we completed the train ride, shopping and the return trip to our lodging, it was 5:50pm. Imagine my daughter‘s disappointment when she opened her wand box only to find it empty, no Bellatrix wand. She phoned right away and left a voicemail and we completed a ‘Contact Us’ form right away leaving our contact information. .We informed the shop that we were traveling on vacation to Scotland from the US and we would be leaving the following morning at 7 AM for our next destination and we would be unable to get back to the shop to pick up the wand. We requested a refund for the missing wand since we weren’t going to be able to get back to the shop. We heard back from the shop and they apologized for the error and offered to get us the wand if we were still in the area or refund the charge. As much as we would have loved to get the wand, time wasn’t on our side. They initiated the refund right away. If you’re a Harry Potter fan and find yourself in Mallaig, you need to visit this little shop.
翻译:我和女儿、女婿从雅各布火车到马莱格中途停留,时间有限,于是去了哈格德巷。这家店真是令人惊喜,店员热情友好,热情洋溢。她告诉我们,如果我们心仪角色的魔杖没有现货,可以买展示用的魔杖。女婿买到了伏地魔的展示用魔杖。女儿买到了贝拉特里克斯的魔杖盒,我买到了露娜的魔杖盒。由于时间紧迫,赶不上回程的火车,我们不得不赶紧赶回火车站。等我们坐完火车、购物完毕,回到住处时,已经是下午5点50分了。想象一下,当我女儿打开魔杖盒,发现里面空空如也,没有贝拉特里克斯魔杖时,她该有多么失望。她马上打来电话留言,我们也立即填写了“联系我们”的表格,留下了联系方式。我们告诉商店,我们要从美国去苏格兰度假,第二天早上7点就要出发前往下一个目的地,所以无法再回到商店取魔杖了。由于无法再回到商店,我们要求退款,以弥补丢失的魔杖。商店回复了我们,他们为错误道歉,并表示如果我们还在附近,可以帮我们取到魔杖,否则就退款。虽然我们很想拿到魔杖,但时间不允许。他们立即办理了退款。如果你是哈利波特迷,并且恰好在马莱格,一定要来这家小店看看。