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Vacation77****
Wow what a disappointment - never going again.
The Ugly Duckling Pottery Painting Coffee House的点评
点评：I visited with 5 friends mid August, we booked with no problem but were very disappointed with everything from then on, 2 of us arrived first - no smiles, no can I help you - basically pointed over to our table, we weren't asked if we had painted before, weren't given any instructions or anything. We basically found our own way round things, we weren't told about the lovely glazes that we found our selves. So no instruction, no greeting and no interest in helping at all, every thing was almost too much trouble. Didn't seem to believe that a deposit had been paid, "will have to check that", well yes but there are ways and means of communicating information. I have been to a lot of different pottery painting establishments over the past 6 months but will never set foot in Ugly Duckling again - our creations were collected today - one thing had stuck to the kiln and was patched up with a colour that is nowhere near the original colour of the object - looks terrible, collection was disorganised and just dreadful. I was looking forward to visiting as its an award winning establishment, having worked in customer service for over 20 years I would say no customer service was received and was thoroughly disappointed.
翻译：我八月中旬和五个朋友一起去参观了，预订过程很顺利，但之后的一切都让我非常失望。我们其中两个人先到——没有笑容，也没有人问我能帮什么忙——基本上就是指着我们的桌子，没有人问我们以前有没有画过，也没有人给我们任何指导之类的。我们基本上是自己摸索着玩的，也没人告诉我们自己画的釉料有多漂亮。所以，没有指导，没有问候，也没有人愿意帮忙，一切都太麻烦了。他们似乎不相信已经付了定金，“得去确认一下”，是的，但沟通信息的方式和方法还是有的。在过去的六个月里，我去过很多不同的陶艺工作室，但再也不会踏进丑小鸭工作室了——我们的作品今天才被收回——有一件作品粘在了窑炉上，被修补过，颜色和作品的原始颜色完全不一样——看起来糟透了，作品的收集也很混乱，简直糟透了。我很期待去参观，因为它是一个屡获殊荣的机构，但我在客户服务领域工作了 20 多年，可以说它没有提供任何客户服务，我非常失望。
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