点评:Our group of 12 persons traveling around Portugal with Osa Bus during 8-14 May 2026.
We rented a minibus with driver, but Osa Bus upgraded it to a coach instead.
The coach was comfortable but because of its large size, it couldn't drop our group off at our hotel in central Lisbon on the last day of the trip. The coach parked so far from central Lisbon that we had to take three taxis to get to our hotel. After these we contact to Neha Verma, team support of Osa bus the person we were in contact with throughout the trip. Neha Verma followed up on what happened and informed the company, and they are happy to reimburse the taxis fares we paid as compensation. We really appreciate the company's responsibility.
Note: This is our second time renting a minibus with driver from Osa Bus. For our first time back in 2023, we used their services for a trip around the Dolomites region in Italy.
翻译:我们一行12人于2026年5月8日至14日乘坐Osa Bus公司的巴士游览葡萄牙。
我们原本租了一辆带司机的迷你巴士,但Osa Bus公司却给我们升级成了一辆大巴。
大巴很舒适,但由于车身较大,在行程最后一天无法将我们送到位于里斯本市中心的酒店。大巴停在离市中心很远的地方,我们不得不打了三辆出租车才到达酒店。之后,我们联系了Osa Bus公司的客服人员Neha Verma,她也是我们整个行程的联系人。Neha Verma跟进了此事并通知了公司,公司也欣然同意赔偿我们支付的出租车费用。我们非常感谢公司的责任心。
注:这是我们第二次租用Osa Bus公司的带司机迷你巴士。第一次是在2023年,我们租用了他们的服务游览了意大利的多洛米蒂山脉地区。