点评:Well, I pre-booked for a group of people to attend Shrewsbury venue on 2nd November 2024. I was told to book it and assured the venue will be open. So I booked and paid £180. I was then informed on 31st October that the venue will not be open and they cannot accommodate my booking so would need to cancel and I could request a refund. This was for a 40th birthday surprise so I had 2 days to book somewhere else. I managed to book another activity which I didn’t mind as I would use the refunded money. Well, I requested my refund on 31st October and we are now on 10th December and I have still not had said refund. I have emailed them 4 times, called 5 times and had no correspondence. The company is a bit of a joke and has absolutely no operational staff that can deal with this issue. I find it absolutely incomprehensible that they will not refund me or acknowledge me when they were the ones to cancel the booking. Absolute disgrace of a company and I have been in contact with trading standards regarding how I can escalate this further.
翻译:好吧,我提前为 2024 年 11 月 2 日参加什鲁斯伯里会场的一群人预订了。他们让我预订,并保证会场会开放。所以我预订并支付了 180 英镑。然后我在 10 月 31 日被告知会场不会开放,他们无法满足我的预订,所以需要取消,我可以要求退款。这是为 40 岁生日准备的惊喜,所以我有 2 天时间在其他地方预订。我设法预订了另一项活动,我不介意,因为我会用退款。好吧,我在 10 月 31 日申请了退款,现在已经是 12 月 10 日了,我仍然没有收到退款。我给他们发了 4 封电子邮件,打了 5 通电话,没有回复。这家公司有点像个笑话,根本没有可以处理这个问题的运营人员。我完全无法理解,他们取消了预订,却不给我退款或承认我。这真是公司的耻辱,我已经与贸易标准局进行了联系,询问如何进一步升级此事。