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impracticalcoasters
The Little Things Add Up
Great Wolf Lodge的点评
点评：Here's the short version. The little things add up. There's not one massively glaring issue with Great Wolf Lodge in LaGrange, GA, but there are so many small problems that add up to form a mostly disappointing experience. This saying also applies to how many add-ons and upgrades they try to sell you on both before and during your visit. We left feeling very nickel-and-dimed and frustrated with what we paid vs. what we got. We would consider coming back to the waterpark using a day pass as that was the highlight, but we will never stay there again.
We visited on a Monday-Wednesday at the beginning of December. It was very cold and kids were back in school after Thanksgiving break. Keep that in mind with this review.
We arrived around 12pm and I completed our check-in at the kiosk with no problems and went to the Buc-ee’s about 40 minutes south to pass time. At 1pm we got a text that our room was ready which wasn't expected, but very appreciated.
One of the first things we noticed was what we believed to be a lot of trash in the parking lot. That was concerning as the parking lot is a first impression of what's to come. I think the parking fee is kind of ridiculous as you would expect the parking lot to at least be clean.
At check-in you get wristbands which you have to wear for duration of the stay which was pretty annoying. Keep these on as they are your room key and how you get in/out.
When we got into our room my first thought was everything looked dated and worn out. This hotel opened in 2018 but it feels much older than that. Carpet had stains in many places (yuck) and trash was found behind toilets and doors (by our under two-year-old daughter no less...so double yuck). Our room had a patio with chairs just strewn about and what looked like a leftover cigar on the ground. Triple yuck.
We purchased a Wolf Pass and were not given any instructions on how to redeem it by anyone or the kiosk at check-in. It took us walking all the way down to the MagiQuest room just to find out you have to get these passes at the front desk. Annoying but thankfully the front desk had no line so it was quick.
Our daughter loved playing with the wand and pointing it at the different game components scattered throughout the hotel. I don't know the actual point of the game as we didn't bother to learn it. But that's on us, not the staff.
We got dinner at Hungry as a Wolf (Duran Duran played in my head the whole time). Pizza was very good. In fact, better than most pizza I get at any theme park or even Disney. One thing to note is that for all the places we ate, you have to order at a kiosk and that kiosk will ask you to tip no matter what you get. I'm not against tipping at all when it makes sense but to ask for a tip just for someone to hand me a cup is silly. Yes, I could say no tip, but why am I being asked in the first place?
When we got back to our room to get settled in for bed I observed a noticeable stain on the bed sheets which grossed me out bad. On top of that, one of the pillows looked absolutely dirty on the bottom. The next morning I promptly went to the front desk and asked that the bedding be completely changed and it was changed within the hour which was very much appreciated. Unfortunately, this new bedding had some stains on the side which I didn't notice until the day of check out.
The next morning we went to the waterpark and that was the highlight of the entire stay. There's a fun kiddie area with slides and water apparatuses which our daughter loved and there were some fun slides for the older kids and adults to enjoy. My favorite part was the lazy river! You'd never know the real feel temperature outside was in the forties because it was nice and toasty inside! Overall, this was the best part. We brought our own towels so we didn't bother to learn about their towel rental system or locker system since we could keep things in our room.
Later that night we got a flyer in our door about adding an extra night for $75. I figured our daughter had so much fun in the waterpark that we should give it a shot. The front desk informed us that our rate would actually be $99 plus tax and parking which weirdly enough was a non-starter for me despite the amount of money I already put it to the trip at that point. Plus, I really just wanted to be out of that room so I'm glad that the rate was different but it goes to the larger theme of my Great Wolf Lodge experience which is us feeling nickled-and-dimed by everything. Even before our visit we would get bi-weekly emails trying to sell us add-ons and upgrades and late check-outs and cabanas and meal plans and oh my Lord make it stop. Even when we redeemed our Wolf Pass benefits at the MagiQuest game, they told us our redemption is only good for the basic wand...but we could upgrade to a better want for a cost! (By the way, our basic wand's bottom battery part fell open when we went to hand it to the cashier...not a joke). When we redeemed our Wolf Pass in the arcade it was good for THREE games BUT WAIT...you can upgrade your card (only at the time of redemption) for a cost. I shouldn't have been surprised, but yet I was.
Check-out was easy. We just had to text the virtual assistant, Willow, the word "out" and everything was complete.
Overall, here's the positive...the waterpark is great. We loved it. The MagiQuest game was fun for our daughter and kept her entertained. The food that we had was good. The cleanliness was not good for what I expected and what I paid. I can't recommend that anyone stay here, but I would recommend getting a day pass to check out the waterpark.
We visited on a Monday-Wednesday at the beginning of December. It was very cold and kids were back in school after Thanksgiving break. Keep that in mind with this review.
We arrived around 12pm and I completed our check-in at the kiosk with no problems and went to the Buc-ee’s about 40 minutes south to pass time. At 1pm we got a text that our room was ready which wasn't expected, but very appreciated.
One of the first things we noticed was what we believed to be a lot of trash in the parking lot. That was concerning as the parking lot is a first impression of what's to come. I think the parking fee is kind of ridiculous as you would expect the parking lot to at least be clean.
At check-in you get wristbands which you have to wear for duration of the stay which was pretty annoying. Keep these on as they are your room key and how you get in/out.
When we got into our room my first thought was everything looked dated and worn out. This hotel opened in 2018 but it feels much older than that. Carpet had stains in many places (yuck) and trash was found behind toilets and doors (by our under two-year-old daughter no less...so double yuck). Our room had a patio with chairs just strewn about and what looked like a leftover cigar on the ground. Triple yuck.
We purchased a Wolf Pass and were not given any instructions on how to redeem it by anyone or the kiosk at check-in. It took us walking all the way down to the MagiQuest room just to find out you have to get these passes at the front desk. Annoying but thankfully the front desk had no line so it was quick.
Our daughter loved playing with the wand and pointing it at the different game components scattered throughout the hotel. I don't know the actual point of the game as we didn't bother to learn it. But that's on us, not the staff.
We got dinner at Hungry as a Wolf (Duran Duran played in my head the whole time). Pizza was very good. In fact, better than most pizza I get at any theme park or even Disney. One thing to note is that for all the places we ate, you have to order at a kiosk and that kiosk will ask you to tip no matter what you get. I'm not against tipping at all when it makes sense but to ask for a tip just for someone to hand me a cup is silly. Yes, I could say no tip, but why am I being asked in the first place?
When we got back to our room to get settled in for bed I observed a noticeable stain on the bed sheets which grossed me out bad. On top of that, one of the pillows looked absolutely dirty on the bottom. The next morning I promptly went to the front desk and asked that the bedding be completely changed and it was changed within the hour which was very much appreciated. Unfortunately, this new bedding had some stains on the side which I didn't notice until the day of check out.
The next morning we went to the waterpark and that was the highlight of the entire stay. There's a fun kiddie area with slides and water apparatuses which our daughter loved and there were some fun slides for the older kids and adults to enjoy. My favorite part was the lazy river! You'd never know the real feel temperature outside was in the forties because it was nice and toasty inside! Overall, this was the best part. We brought our own towels so we didn't bother to learn about their towel rental system or locker system since we could keep things in our room.
Later that night we got a flyer in our door about adding an extra night for $75. I figured our daughter had so much fun in the waterpark that we should give it a shot. The front desk informed us that our rate would actually be $99 plus tax and parking which weirdly enough was a non-starter for me despite the amount of money I already put it to the trip at that point. Plus, I really just wanted to be out of that room so I'm glad that the rate was different but it goes to the larger theme of my Great Wolf Lodge experience which is us feeling nickled-and-dimed by everything. Even before our visit we would get bi-weekly emails trying to sell us add-ons and upgrades and late check-outs and cabanas and meal plans and oh my Lord make it stop. Even when we redeemed our Wolf Pass benefits at the MagiQuest game, they told us our redemption is only good for the basic wand...but we could upgrade to a better want for a cost! (By the way, our basic wand's bottom battery part fell open when we went to hand it to the cashier...not a joke). When we redeemed our Wolf Pass in the arcade it was good for THREE games BUT WAIT...you can upgrade your card (only at the time of redemption) for a cost. I shouldn't have been surprised, but yet I was.
Check-out was easy. We just had to text the virtual assistant, Willow, the word "out" and everything was complete.
Overall, here's the positive...the waterpark is great. We loved it. The MagiQuest game was fun for our daughter and kept her entertained. The food that we had was good. The cleanliness was not good for what I expected and what I paid. I can't recommend that anyone stay here, but I would recommend getting a day pass to check out the waterpark.
翻译：简而言之，积少成多。佐治亚州拉格朗日的大狼屋度假酒店（Great Wolf Lodge）虽然没有哪个地方特别糟糕，但诸多小问题累积起来，最终导致体验令人失望。这一点也体现在他们不断推销各种附加项目和升级服务上，无论是在入住前还是入住期间。我们离开时感觉被各种小项目坑了一把，对所支付的费用和实际体验非常不满。我们会考虑购买水上乐园一日票再去一次，因为那是此行的亮点，但我们绝不会再入住这家酒店。
我们是在12月初的周一至周三入住的。当时天气很冷，孩子们也刚结束感恩节假期回到学校。请在阅读这篇评论时考虑到这一点。
我们大约中午12点到达，我在自助服务亭顺利办理了入住手续，然后去了南边大约40分钟车程的Buc-ee's便利店消磨时间。下午1点，我们收到短信通知房间已准备好，这让我们感到意外，但也非常感激。
我们首先注意到的是停车场里似乎有很多垃圾。这很令人担忧，因为停车场的状况会影响客人对整个酒店的第一印象。我觉得停车费有点离谱，毕竟停车场至少应该干净一些。
办理入住时会拿到腕带，入住期间必须一直佩戴，这很烦人。一定要戴好腕带，因为它是房卡，也是进出酒店的凭证。
进入房间后，我的第一感觉是所有东西看起来都很陈旧破败。这家酒店2018年才开业，但感觉比实际年龄老得多。地毯上很多地方都有污渍（真恶心），马桶后面和门后都发现了垃圾（更恶心的是，垃圾还是我们不到两岁的女儿发现的……真是双倍恶心）。我们的房间有个露台，椅子随意散落，地上还有一根像是用过的雪茄。真是三重恶心。
我们买了狼通行证，但办理入住时，无论是工作人员还是自助服务终端都没有告诉我们如何使用。我们只好一路走到魔法探索室才发现，这种通行证必须在前台领取。虽然有点麻烦，但好在前台不用排队，很快就办好了。
女儿很喜欢玩魔杖，用它指着散落在酒店各处的各种游戏配件。我不知道这个游戏到底有什么玩法，因为我们也没去了解。不过这怪我们自己，跟工作人员没关系。
我们在“饿狼餐厅”（Hungry as a Wolf）吃了晚餐（我脑子里一直循环播放着杜兰杜兰的歌）。披萨非常好吃。事实上，比我在任何主题公园甚至迪士尼吃过的披萨都好吃。需要注意的是，我们去的所有餐厅都必须在自助点餐机上点餐，而且无论你点什么，点餐机都会要求你给小费。我并不反对在合理的情况下给小费，但仅仅因为别人递给我一个杯子就向我要小费就太荒谬了。没错，我可以拒绝小费，但为什么一开始就要呢？
回到房间准备睡觉时，我发现床单上有一块明显的污渍，这让我非常反感。更糟糕的是，其中一个枕头的底部看起来非常脏。第二天早上，我立即前往前台要求更换床单，他们在一个小时内就更换好了，我对此非常感激。不幸的是，这套新床单的侧面也有一些污渍，直到退房那天我才注意到。
第二天早上我们去了水上乐园，这成了我们整个住宿期间的亮点。那里有一个有趣的儿童区，有滑梯和水上设施，我们的女儿非常喜欢；还有一些适合大孩子和大人玩的滑梯。我最喜欢的是漂流河！你绝对想不到外面实际体感温度只有四十多度，因为屋里暖烘烘的！总的来说，这是最棒的部分。我们自带了毛巾，所以没费心去了解他们的毛巾租赁系统或储物柜系统，因为我们可以把东西都放在房间里。
那天晚上晚些时候，我们收到一张传单，说可以加75美元续住一晚。我想女儿在水上乐园玩得那么开心，我们应该试试。前台告诉我们，实际价格是99美元，外加税和停车费。奇怪的是，尽管我已经为这次旅行投入了不少钱，但这个价格我还是完全不考虑。而且，我当时只想赶紧离开那个房间，所以价格不一样我很开心。但这正体现了我对大狼屋度假村的整体感受：感觉处处都在被宰。甚至在我们到访之前，我们就会收到每两周一次的邮件，推销各种附加项目、升级服务、延迟退房、小屋和餐饮套餐，天哪，求求你们别再发了！就连我们在MagiQuest游戏里兑换Wolf Pass会员权益时，他们也告诉我们只能兑换基础魔杖……但我们可以付费升级到更好的魔杖！（顺便一提，我们把基础魔杖交给收银员的时候，底部的电池盖竟然掉了……这不是开玩笑）。我们在游戏厅兑换狼卡时，发现它只能玩三局游戏，但是等等……你可以付费升级你的卡（只能在兑换时升级）。我本不该感到惊讶，但还是感到意外。
退房很方便。我们只需要给虚拟助手Willow发个短信“out”，一切就都完成了。
总的来说，优点是……水上乐园很棒。我们很喜欢。MagiQuest游戏很受女儿欢迎，让她玩得很开心。我们吃的食物也不错。但是，就我支付的价格而言，酒店的卫生状况并不理想。我不推荐任何人住在这里，但我建议可以买个一日票去水上乐园玩玩。
我们是在12月初的周一至周三入住的。当时天气很冷，孩子们也刚结束感恩节假期回到学校。请在阅读这篇评论时考虑到这一点。
我们大约中午12点到达，我在自助服务亭顺利办理了入住手续，然后去了南边大约40分钟车程的Buc-ee's便利店消磨时间。下午1点，我们收到短信通知房间已准备好，这让我们感到意外，但也非常感激。
我们首先注意到的是停车场里似乎有很多垃圾。这很令人担忧，因为停车场的状况会影响客人对整个酒店的第一印象。我觉得停车费有点离谱，毕竟停车场至少应该干净一些。
办理入住时会拿到腕带，入住期间必须一直佩戴，这很烦人。一定要戴好腕带，因为它是房卡，也是进出酒店的凭证。
进入房间后，我的第一感觉是所有东西看起来都很陈旧破败。这家酒店2018年才开业，但感觉比实际年龄老得多。地毯上很多地方都有污渍（真恶心），马桶后面和门后都发现了垃圾（更恶心的是，垃圾还是我们不到两岁的女儿发现的……真是双倍恶心）。我们的房间有个露台，椅子随意散落，地上还有一根像是用过的雪茄。真是三重恶心。
我们买了狼通行证，但办理入住时，无论是工作人员还是自助服务终端都没有告诉我们如何使用。我们只好一路走到魔法探索室才发现，这种通行证必须在前台领取。虽然有点麻烦，但好在前台不用排队，很快就办好了。
女儿很喜欢玩魔杖，用它指着散落在酒店各处的各种游戏配件。我不知道这个游戏到底有什么玩法，因为我们也没去了解。不过这怪我们自己，跟工作人员没关系。
我们在“饿狼餐厅”（Hungry as a Wolf）吃了晚餐（我脑子里一直循环播放着杜兰杜兰的歌）。披萨非常好吃。事实上，比我在任何主题公园甚至迪士尼吃过的披萨都好吃。需要注意的是，我们去的所有餐厅都必须在自助点餐机上点餐，而且无论你点什么，点餐机都会要求你给小费。我并不反对在合理的情况下给小费，但仅仅因为别人递给我一个杯子就向我要小费就太荒谬了。没错，我可以拒绝小费，但为什么一开始就要呢？
回到房间准备睡觉时，我发现床单上有一块明显的污渍，这让我非常反感。更糟糕的是，其中一个枕头的底部看起来非常脏。第二天早上，我立即前往前台要求更换床单，他们在一个小时内就更换好了，我对此非常感激。不幸的是，这套新床单的侧面也有一些污渍，直到退房那天我才注意到。
第二天早上我们去了水上乐园，这成了我们整个住宿期间的亮点。那里有一个有趣的儿童区，有滑梯和水上设施，我们的女儿非常喜欢；还有一些适合大孩子和大人玩的滑梯。我最喜欢的是漂流河！你绝对想不到外面实际体感温度只有四十多度，因为屋里暖烘烘的！总的来说，这是最棒的部分。我们自带了毛巾，所以没费心去了解他们的毛巾租赁系统或储物柜系统，因为我们可以把东西都放在房间里。
那天晚上晚些时候，我们收到一张传单，说可以加75美元续住一晚。我想女儿在水上乐园玩得那么开心，我们应该试试。前台告诉我们，实际价格是99美元，外加税和停车费。奇怪的是，尽管我已经为这次旅行投入了不少钱，但这个价格我还是完全不考虑。而且，我当时只想赶紧离开那个房间，所以价格不一样我很开心。但这正体现了我对大狼屋度假村的整体感受：感觉处处都在被宰。甚至在我们到访之前，我们就会收到每两周一次的邮件，推销各种附加项目、升级服务、延迟退房、小屋和餐饮套餐，天哪，求求你们别再发了！就连我们在MagiQuest游戏里兑换Wolf Pass会员权益时，他们也告诉我们只能兑换基础魔杖……但我们可以付费升级到更好的魔杖！（顺便一提，我们把基础魔杖交给收银员的时候，底部的电池盖竟然掉了……这不是开玩笑）。我们在游戏厅兑换狼卡时，发现它只能玩三局游戏，但是等等……你可以付费升级你的卡（只能在兑换时升级）。我本不该感到惊讶，但还是感到意外。
退房很方便。我们只需要给虚拟助手Willow发个短信“out”，一切就都完成了。
总的来说，优点是……水上乐园很棒。我们很喜欢。MagiQuest游戏很受女儿欢迎，让她玩得很开心。我们吃的食物也不错。但是，就我支付的价格而言，酒店的卫生状况并不理想。我不推荐任何人住在这里，但我建议可以买个一日票去水上乐园玩玩。
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