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Dianna C
Trick Passes
Great Wolf Lodge的点评
点评：My twin goddaughters are visiting for a week, so I went to purchase Weekday Passes after selecting a particular date from the calendar. After purchasing the passes, the date I wanted was blocked out, and not because it was one of the designated blackout dates, but because they were already booked far out enough to exclude the week we wanted. I spoke to an agent who then told me that the pass was non-cancelable, non-refundable, and non-transferable. This essentially rendered the pass useless, and caused almost $400 to be flushed down the drain. I'm disappointed at the sale tactics used to get me to buy the passes before disclosing available dates, and the inability to change course when I haven't even used the passes yet. I booked a room on one of the nights, just because I don't want to disappoint these little girls, but this will likely be the last time I book with this company.
翻译：我的双胞胎教女要来我家住一周，所以我选好日期后就去买了平日通行证。结果买完之后才发现我想买的日期被划掉了，不是因为那天是指定的禁订日期，而是因为那周早就被订满了。我联系了客服，客服告诉我通行证不能取消、不能退款、也不能转让。这样一来，通行证就彻底废了，白白浪费了将近400美元。我对他们这种在不告知可用日期的情况下就诱导我购买通行证的销售策略感到非常失望，而且在我还没用过通行证的情况下就无法更改。为了不让孩子们失望，我还是在其中一个晚上订了房间，但这很可能是我最后一次通过这家公司预订了。
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