旅行
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Amazing staff - unbelievably poor customer service
Go Jump In的点评
点评：Recently under new management, the company appears to be experiencing system issues and internal comms failures. Plenty of staff around - really nice, supportive and individually super helpful, but as a team there's an air of being under-staffed - no one seems to know what's going on.
Booked my daughter's birthday and found myself having to chase them multiple times to confirm booking details and to make payment. On the day, was constantly running between the front desk, cafe, and between staff trying to make sense of simple things like knowing where the party room is, and having to arrange drinks for the children which should've been pre-arranged and managed by their team. No one seemed to know - kept being passed around. Also had to order additional food, which still came short. Had I stuck with their recommendation kids would've gone hungry. Food I'd paid for in advance didn't turn up and was informed by the manager on the day they didn't have time to make additional food - she'd misread the order!
I received an apology, a refund for the food I didn't receive, and the option of a single voucher for 1 session which I politely declined.
Overall I spent £500 with them, so the £16 refund and £13 voucher were nothing short of insulting. Running short of food is most people's worst nightmare, but lack of the service you paid for in conjunction...!
Booked my daughter's birthday and found myself having to chase them multiple times to confirm booking details and to make payment. On the day, was constantly running between the front desk, cafe, and between staff trying to make sense of simple things like knowing where the party room is, and having to arrange drinks for the children which should've been pre-arranged and managed by their team. No one seemed to know - kept being passed around. Also had to order additional food, which still came short. Had I stuck with their recommendation kids would've gone hungry. Food I'd paid for in advance didn't turn up and was informed by the manager on the day they didn't have time to make additional food - she'd misread the order!
I received an apology, a refund for the food I didn't receive, and the option of a single voucher for 1 session which I politely declined.
Overall I spent £500 with them, so the £16 refund and £13 voucher were nothing short of insulting. Running short of food is most people's worst nightmare, but lack of the service you paid for in conjunction...!
翻译：最近在新管理层的领导下，该公司似乎遇到了系统问题和内部通信故障。周围有很多员工——真的很好，乐于助人，而且个人超级乐于助人，但作为一个团队，有一种人手不足的感觉——似乎没有人知道发生了什么。
为我女儿的生日预订了房间，发现自己不得不多次追问他们以确认预订详细信息并付款。那天，我不断地在前台、咖啡厅和工作人员之间跑来跑去，试图弄清楚一些简单的事情，比如知道聚会室在哪里，以及必须为孩子们安排饮料，而这些本来应该是预先安排和管理的由他们的团队。似乎没有人知道——一直在流传。还必须点额外的食物，但还是不够。如果我坚持他们的建议，孩子们就会挨饿。我提前支付的食物没有出现，经理在那天通知他们没有时间制作额外的食物 - 她误读了订单！
我收到了道歉、未收到食物的退款，以及 1 次会议的单张代金券选项，但我礼貌地拒绝了。
总的来说，我在他们那里花了 500 英镑，所以 16 英镑的退款和 13 英镑的代金券简直就是侮辱。食物短缺是大多数人最糟糕的噩梦，但缺乏您支付的服务......！
为我女儿的生日预订了房间，发现自己不得不多次追问他们以确认预订详细信息并付款。那天，我不断地在前台、咖啡厅和工作人员之间跑来跑去，试图弄清楚一些简单的事情，比如知道聚会室在哪里，以及必须为孩子们安排饮料，而这些本来应该是预先安排和管理的由他们的团队。似乎没有人知道——一直在流传。还必须点额外的食物，但还是不够。如果我坚持他们的建议，孩子们就会挨饿。我提前支付的食物没有出现，经理在那天通知他们没有时间制作额外的食物 - 她误读了订单！
我收到了道歉、未收到食物的退款，以及 1 次会议的单张代金券选项，但我礼貌地拒绝了。
总的来说，我在他们那里花了 500 英镑，所以 16 英镑的退款和 13 英镑的代金券简直就是侮辱。食物短缺是大多数人最糟糕的噩梦，但缺乏您支付的服务......！
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