旅行
账户
Tripadvisor用户
Rude front desk woman, otherwise good service
Skyview Lounge的点评
点评：Endured a long day in Manila before our evening flight from NAIA and wanted to treat my family to a more relaxing by environment since we arrived to the airport early. My sister and I utilized our Priority Pass benefit to share lounge access with our parents and we were very disappointed and felt disrespected by a female front desk attendant with whom we first inquired to when we entered the lounge. She spoke down to us and made us feel like we did not belong there. I was very put off by this being that every interaction we’ve had in the Philippines and even in the airport before arriving at the lounge has been exceptional and really exemplified the hospitality of Filipinos. I am quite honestly appalled that they would allow this type of behavior for someone who would be considered the face and first impression for the lounge guests. The other front desk worker who is male seemed newer but at least spoke to us with respect and treated us like humans. I’m not asking for special attention, but having basic respect for people is important.
Otherwise, the lounge was clean, well equipped with satisfying meals, drinks, snacks albeit noisy depending on the other guests that were also sharing the space. I appreciated the attention of the other staff who were making sure food was refilled timely and the coffee machine was working or troubleshooted when necessary.
Otherwise, the lounge was clean, well equipped with satisfying meals, drinks, snacks albeit noisy depending on the other guests that were also sharing the space. I appreciated the attention of the other staff who were making sure food was refilled timely and the coffee machine was working or troubleshooted when necessary.
翻译：在晚上从马尼拉国际机场起飞之前，我们在马尼拉度过了漫长的一天，因为我们提前到达机场，所以想为我的家人提供一个更轻松的环境。我和姐姐利用我们的优先通行证福利与父母共享休息室，我们进入休息室时首先询问的一位女性前台服务员让我们感到非常失望和不尊重。她对我们说话，让我们觉得我们不属于那里。我感到非常沮丧，因为我们在菲律宾甚至在到达休息室之前在机场进行的每一次互动都是非凡的，真正体现了菲律宾人的热情好客。老实说，我很震惊他们会允许一个被认为是休息室客人的脸面和第一印象的人做出这种行为。另一位男性前台工作人员看起来比较新，但至少很尊重我们，并且像人一样对待我们。我并不要求特别关注，但对人有基本的尊重很重要。
除此之外，休息室很干净，设施齐全，提供令人满意的餐点、饮料和小吃，尽管噪音取决于共享该空间的其他客人。我很感谢其他工作人员的关注，他们确保食物及时补充，咖啡机正常工作或在必要时排除故障。
除此之外，休息室很干净，设施齐全，提供令人满意的餐点、饮料和小吃，尽管噪音取决于共享该空间的其他客人。我很感谢其他工作人员的关注，他们确保食物及时补充，咖啡机正常工作或在必要时排除故障。
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