点评:Purchased Monday tickets for group of teenagers (7 teenagers) and it was their selection considering that we have gone there few times and they like the Monday offer that would include rides / snack and souvenir. However this time everyone was disappointed as instead of receiving the usual angry bird keychain- they were given a coloring book. I understand that it might be appropriate for smaller kids - but even then no pencils or crayons included, but for older kids - and especially that we have used the offer quite few times - it was literally a waste and to compensate this I had to buy separately keychains . If you decide to change souvenir- you should keep in mind that it should be souvenir - keychain/ pin/ or maybe stationary items - so kids can have a positive memory and in the future it would always remind them of their great experience . But a coloring book ??? - so here are I am stuck with 7 coloring books . Such a waste and disappointment .
I tried to speak to customer service / manager - all I got we will address it . With all due respect it’s not a complicated matter - not like you don’t have those pins/ keychains : pens/ rulers etc… however this small detail - and lack of effort from staff - will consider other playgrounds and entertainment parks in the future .
翻译:我为一群青少年(7个)买了周一的票,这是他们自己选的,因为我们去过几次,他们喜欢周一的优惠,包含游乐设施、小吃和纪念品。然而,这次大家都很失望,因为他们拿到的不是往常的愤怒的小鸟钥匙扣,而是一本涂色书。我知道这可能适合小一点的孩子——但即使是小孩子,也没有铅笔或蜡笔,更何况我们之前已经用过好几次这个优惠了——这简直是浪费钱,为了弥补损失,我不得不另外买钥匙扣。如果你们决定更换纪念品,请记住,应该是真正的纪念品——钥匙扣、徽章或文具之类的——这样孩子们才能留下美好的回忆,以后也能想起这段美好的经历。但是一本涂色书???现在我手里拿着7本涂色书,真是浪费钱,太失望了。
我尝试联系客服/经理,但他们只说会处理。恕我直言,这并不是什么复杂的问题——你们又不是没有别针/钥匙扣、笔/尺子等等……但是这个小细节——以及工作人员的疏忽——将使我们在未来考虑其他游乐场和娱乐公园时更加重视。