点评:DO NOT USE THIS TOUR COMPANY!!! They cancelled our day-long Cloud Forest tour on February 23, 2025 which was the evening before it was scheduled even though we booked it 5 months in advance and confirmed twice before arriving in Costa Rica. I requested that the manager, Steven, send me an email in which he confirmed that the cancellation was due to an error on the part of his staff. (See photo of his email below). He committed to refunding our $980 (for 4 people) in 3-5 business days. After 1 month, I still had not received my refund and was not getting any replies to my requests for an update. I submitted a charge dispute to my credit card company. I had to submit the email below and other evidence to my credit card company and I finally got the refund on May 12 (11 weeks after the cancellation).
翻译:不要使用这家旅游公司!!!他们于 2025 年 2 月 23 日(也就是预定时间的前一天晚上)取消了我们的全天云雾森林之旅,尽管我们提前 5 个月预订了该行程,并在抵达哥斯达黎加之前确认了两次。我要求经理史蒂文给我发一封电子邮件,确认取消是由于他员工的失误造成的。(见下面他的电子邮件照片)。他承诺在 3-5 个工作日内退还我们的 980 美元(4 人)。一个月后,我仍然没有收到退款,也没有收到任何更新请求的回复。我向信用卡公司提交了收费争议。我必须向信用卡公司提交下面的电子邮件和其他证据,最后我于 5 月 12 日(取消 11 周后)收到了退款。