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Steve R
Terrible customer service and deceptive product description.
The Vermont Flannel Company的点评
点评：Two issues -
1) the Vermont Flannel co website described the shirt as "The Men's Classic tends to run a bit large, it is meant to be slightly over-sized for a cozy fit. Most customers tend to order one size down." I ordered my usual shirt size (3X) as I wanted a loose fit. Believing the description as "runs a bit large" I was sure, based on the description i made the right choice. Not only did the shirt not meet the sizing expectations as it was too small, but customer service refused to make their error right.
2) I reached out to the Vermont Flannel Co to ask for a prepaid return label since the error was the Vermont Flannel Co and not mine. I received a response from Vicky from customer service stating they do not offer prepaid return shipping labels. I replied back reiterating the point that the inaccurate website description was what I based my purchase decision on. Again Vicky stated empathy but did not address my concern and no prepaid return label was issued.
Terrible customer service and deceptive product description.
1) the Vermont Flannel co website described the shirt as "The Men's Classic tends to run a bit large, it is meant to be slightly over-sized for a cozy fit. Most customers tend to order one size down." I ordered my usual shirt size (3X) as I wanted a loose fit. Believing the description as "runs a bit large" I was sure, based on the description i made the right choice. Not only did the shirt not meet the sizing expectations as it was too small, but customer service refused to make their error right.
2) I reached out to the Vermont Flannel Co to ask for a prepaid return label since the error was the Vermont Flannel Co and not mine. I received a response from Vicky from customer service stating they do not offer prepaid return shipping labels. I replied back reiterating the point that the inaccurate website description was what I based my purchase decision on. Again Vicky stated empathy but did not address my concern and no prepaid return label was issued.
Terrible customer service and deceptive product description.
翻译：两个问题：
1) Vermont Flannel co 网站对这款衬衫的描述是：“这款男士经典款衬衫尺码偏大，为了穿着舒适，建议略微加大。大多数顾客倾向于选择小一号的尺码。” 我订购了我平时穿的衬衫尺码（3X），因为我想要宽松的版型。我确信描述是“尺码偏大”，根据描述，我的选择是正确的。结果衬衫不仅尺码不符合预期，太小了，而且客服也拒绝纠正他们的错误。
2) 我联系了 Vermont Flannel Co，要求提供预付退货标签，因为错误是 Vermont Flannel Co 而不是我的。客服 Vicky 回复我，说他们不提供预付退货标签。我回复时重申，我购买该衬衫是基于不准确的网站描述。Vicky 再次表示理解，但没有解决我的担忧，也没有提供预付退货标签。
糟糕的客户服务和欺骗性的产品描述。
1) Vermont Flannel co 网站对这款衬衫的描述是：“这款男士经典款衬衫尺码偏大，为了穿着舒适，建议略微加大。大多数顾客倾向于选择小一号的尺码。” 我订购了我平时穿的衬衫尺码（3X），因为我想要宽松的版型。我确信描述是“尺码偏大”，根据描述，我的选择是正确的。结果衬衫不仅尺码不符合预期，太小了，而且客服也拒绝纠正他们的错误。
2) 我联系了 Vermont Flannel Co，要求提供预付退货标签，因为错误是 Vermont Flannel Co 而不是我的。客服 Vicky 回复我，说他们不提供预付退货标签。我回复时重申，我购买该衬衫是基于不准确的网站描述。Vicky 再次表示理解，但没有解决我的担忧，也没有提供预付退货标签。
糟糕的客户服务和欺骗性的产品描述。
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