下载App
旅行
账户
Paradise71****
Very Disappointing Experience
布什花园的点评
点评：I had a very upsetting experience during my recent visit to Busch Gardens Williamsburg, which is unfortunate because I have always loved this park and usually visit 3–4 times a year.
I approached a staff member with a simple question about pricing. Instead of helping, she responded with a very bad attitude, raised her voice, and encouraged the group of employees she was standing with to laugh at me. The situation became even worse when she used extremely offensive language, including calling me a derogatory name and making inappropriate remarks.
I asked to speak with a manager, hoping the situation would be handled professionally. Unfortunately, the manager defended the employee, took no action, and even told me the staff member would not apologize. I felt completely dismissed as a customer.
I have never experienced such rude and unprofessional behavior anywhere, especially at a family-friendly theme park. Employees were standing around, socializing instead of working, and showed no care for customer service.
I am a paying customer who supports this business, and this experience has made me not want to return. If this issue is not taken seriously, I will not recommend this park to friends or family.
Very disappointing.
I approached a staff member with a simple question about pricing. Instead of helping, she responded with a very bad attitude, raised her voice, and encouraged the group of employees she was standing with to laugh at me. The situation became even worse when she used extremely offensive language, including calling me a derogatory name and making inappropriate remarks.
I asked to speak with a manager, hoping the situation would be handled professionally. Unfortunately, the manager defended the employee, took no action, and even told me the staff member would not apologize. I felt completely dismissed as a customer.
I have never experienced such rude and unprofessional behavior anywhere, especially at a family-friendly theme park. Employees were standing around, socializing instead of working, and showed no care for customer service.
I am a paying customer who supports this business, and this experience has made me not want to return. If this issue is not taken seriously, I will not recommend this park to friends or family.
Very disappointing.
翻译：我最近去布希花园威廉斯堡游玩时遇到了一件非常令人不快的事情。我一直很喜欢这个游乐园，通常每年都会去三四次，所以这次的经历让我非常失望。
我向一位工作人员询问价格方面的一个简单问题。她非但没有帮忙，反而态度恶劣，提高了嗓门，还怂恿她身边的同事嘲笑我。更糟糕的是，她还使用了极其侮辱性的语言，包括辱骂我和发表不恰当的言论。
我要求见经理，希望事情能得到妥善处理。然而，经理却为那位员工辩护，什么也没做，甚至告诉我那位员工不会道歉。我感觉自己完全被忽视了。
我从未在任何地方遇到过如此粗鲁和不专业的行为，尤其是在一个以家庭游玩为主的主题公园里。员工们只是站在那里聊天，而不是认真工作，完全没有服务顾客的意识。
我是这家企业的付费顾客，支持他们的经营，但这次的经历让我不想再来了。如果这个问题得不到重视，我不会向朋友或家人推荐这家公园。
非常失望。
我向一位工作人员询问价格方面的一个简单问题。她非但没有帮忙，反而态度恶劣，提高了嗓门，还怂恿她身边的同事嘲笑我。更糟糕的是，她还使用了极其侮辱性的语言，包括辱骂我和发表不恰当的言论。
我要求见经理，希望事情能得到妥善处理。然而，经理却为那位员工辩护，什么也没做，甚至告诉我那位员工不会道歉。我感觉自己完全被忽视了。
我从未在任何地方遇到过如此粗鲁和不专业的行为，尤其是在一个以家庭游玩为主的主题公园里。员工们只是站在那里聊天，而不是认真工作，完全没有服务顾客的意识。
我是这家企业的付费顾客，支持他们的经营，但这次的经历让我不想再来了。如果这个问题得不到重视，我不会向朋友或家人推荐这家公园。
非常失望。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
