点评:We have been in this gallery several times over many years and always enjoyed looking. This trip we found a painting that we wanted to have shipped home for us. While Jackie was not overly friendly, she did say that she would contact us about the shipping price. We did not hear from her and when we finished our travels 2 months later and arrived home, the painting had not arrived. When I called about it, Jackie explained that she had tried to contact me, but that I had "ghosted" her. I never received her calls or messages. Then she did call back the next day and left a message. I called her back the following day and explained that we had other items shipped and nothing was as expensive as this item. In light of that we wanted a refund. She became very rude, unprofessional and would not let me talk without being interrupted. After two more phone calls, she did finally process a refund. Be sure you like the item before you purchase!!! Returns or refunds may be problematic!!!
翻译:多年来,我们多次来过这个画廊,一直都很喜欢看。这次旅行我们找到了一幅画,我们想为我们运回家。虽然 Jackie 并不过分友好,但她确实表示会就运费与我们联系。我们没有收到她的消息,当我们 2 个月后结束旅行回到家时,这幅画还没有到。当我打电话询问这件事时,杰基解释说她曾试图联系我,但我“瞒过了”她。我从来没有接到过她的电话或信息。然后她确实在第二天回电并留言。第二天我给她回电话,解释说我们还运送了其他物品,没有比这件物品更贵的了。鉴于此,我们想要退款。她变得非常粗鲁、不专业,不让我说话而不会被打扰。又打了两个电话,她终于办理了退款。购买前请确保您喜欢该商品!!!退货或退款可能有问题!!!