旅行
账户
Lauren B
Bad Ownership with Poor Customer Service Skills
Touchstone Gallery的点评
点评：I have no doubt that the artists of this gallery are phenomenal at what they do. However, the “gallarista” Jacquee Christnot is highly unprofessional and has poor customer service skills. I first messaged the Touchstone Gallery four months ago in hopes to have a piece commissioned as a gift. This was the only way I could get in touch with a specific artist. I placed my deposit and proceeded to wait. This was in March and it is now July. I reached out once a month for an update and was not received with the kind of customer service expected from this establishment. I understand that artists have their own schedules but as the artist’s liaison and gallery owner, I was taken aback at the responses I received from Jacquee. She was unapologetic and rude when I asked for updates. I even told her I understood her predicament and only hoped she could understand where my frustrations were coming from, being a paying customer with no information or product after all this time. Her responses proceeded to become shorter and increasingly impolite. In the end, I asked for my deposit back and was told that this was the “best gift” and that I had been “terrible to work with.” That all being said, I DO NOT recommend Touchstone Gallery or the owner Jacquee Christnot. If you have a chance to work with the artists directly, do so.
翻译：我毫不怀疑这家画廊的艺术家在他们所做的事情上是非凡的。然而，“画廊主” Jacquee Christnot 非常不专业，客户服务技能也很差。四个月前，我第一次给 Touchstone 画廊发信息，希望他们能委托我制作一件作品作为礼物。这是我与特定艺术家取得联系的唯一方式。我交了定金，然后开始等待。那是在三月，现在是七月。我每个月联系一次，希望得到最新消息，但没有得到这家画廊所期望的客户服务。我知道艺术家有自己的时间表，但作为艺术家的联络人和画廊老板，我对 Jacquee 的回复感到吃惊。当我询问最新消息时，她毫无歉意，态度粗鲁。我甚至告诉她，我理解她的困境，只希望她能理解我的沮丧来自哪里，作为一个付费客户，这么长时间以来，我没有任何信息或产品。她的回复变得越来越短，也越来越不礼貌。最后，我要求退还押金，并被告知这是“最好的礼物”，而我“合作得很糟糕”。话虽如此，我不推荐 Touchstone 画廊或老板 Jacquee Christnot。如果你有机会直接与艺术家合作，那就这样做吧。
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