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They Treated Me Like Their Most Valuable Customer
Expéditions Wakefield的点评
点评：If you read some of the other one-star reviews, you’ll notice that many of them were directed at the shop’s former main service rep. I never had terrible service from him, but I always found him a little crusty and could understand why some people didn’t enjoy dealing with him.
Well, he’s no longer there.
They have a new guy now, and I honestly don’t know if I’ve ever received better service anywhere, in any industry.
I have a cheap Decathlon bike—not a brand they sell—and because it’s a cheaper bike, replacement parts aren’t always as easy to find as they are for the bigger-name brands.
But that didn’t stop this guy—and I really wish I had caught his name—from doing everything he could to help me.
The reason I’m writing this review now is because I actually feel a little guilty. He spent a ton of time helping me and ultimately sent me away with a mostly DIY solution.
In other words, Expéditions Wakefield “worked” for me, but I left without a bill.
They knew from the beginning that I wasn’t walking in with a high-dollar repair, but I was still treated like their most valuable customer.
And because of that, I hope to eventually become one.
Well, he’s no longer there.
They have a new guy now, and I honestly don’t know if I’ve ever received better service anywhere, in any industry.
I have a cheap Decathlon bike—not a brand they sell—and because it’s a cheaper bike, replacement parts aren’t always as easy to find as they are for the bigger-name brands.
But that didn’t stop this guy—and I really wish I had caught his name—from doing everything he could to help me.
The reason I’m writing this review now is because I actually feel a little guilty. He spent a ton of time helping me and ultimately sent me away with a mostly DIY solution.
In other words, Expéditions Wakefield “worked” for me, but I left without a bill.
They knew from the beginning that I wasn’t walking in with a high-dollar repair, but I was still treated like their most valuable customer.
And because of that, I hope to eventually become one.
翻译：如果你看看其他那些一星评价，会发现很多都是针对这家店之前的首席服务代表。我从未遇到过他服务糟糕的情况，但总觉得他有点刻板固执，也能理解为什么有些人不愿意和他打交道。
不过，他现在已经不在那儿了。
现在店里换了新的服务人员，说实话，我实在想不出自己在其他任何行业、任何地方享受过比这更好的服务了。我有一辆价格便宜的迪卡侬自行车——不过这并非他们官方售卖的品牌。正因为这辆车价格低廉，所以替换零件并不像那些大牌自行车那样容易买到。
但这并没有阻止这位好心人——我真希望能记下他的名字——竭尽全力来帮助我。
我现在写下这份评价，是因为心里其实有些愧疚。他花了大量时间来帮助我，最后给我提供的也只是一个需要自己动手组装的解决方案。
换句话说，韦克菲尔德维修服务对我来说“奏效”了，不过我离开时并未收到任何账单。
他们从一开始就知道我并不会来进行昂贵的维修服务，但我依然被当作他们最尊贵的客户来对待。
正因如此，我希望最终也能成为他们的尊贵客户。
不过，他现在已经不在那儿了。
现在店里换了新的服务人员，说实话，我实在想不出自己在其他任何行业、任何地方享受过比这更好的服务了。我有一辆价格便宜的迪卡侬自行车——不过这并非他们官方售卖的品牌。正因为这辆车价格低廉，所以替换零件并不像那些大牌自行车那样容易买到。
但这并没有阻止这位好心人——我真希望能记下他的名字——竭尽全力来帮助我。
我现在写下这份评价，是因为心里其实有些愧疚。他花了大量时间来帮助我，最后给我提供的也只是一个需要自己动手组装的解决方案。
换句话说，韦克菲尔德维修服务对我来说“奏效”了，不过我离开时并未收到任何账单。
他们从一开始就知道我并不会来进行昂贵的维修服务，但我依然被当作他们最尊贵的客户来对待。
正因如此，我希望最终也能成为他们的尊贵客户。
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