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Dream Spa? You mean, Nightmare!
Dream Spa的点评
点评：I visited this spa in 2023 and had a fantastic experience—exceptional treatments, spotless hygiene, and no complaints whatsoever. Because of that, I decided to book again for my mum’s 60th birthday. Unfortunately, since the change in management, the quality has noticeably declined.
I called twice before our visit and was assured there would be a small surprise for my mum on arrival. Nothing was prepared. Although the staff were friendly, we weren’t greeted properly or informed about what to expect for the evening, despite being told over the phone that someone would go through everything with us. Welcome drinks, which were previously included, were also not offered.
I was advised that afternoon tea could be served at any time we preferred, and during my previous visit it was beautifully presented by the spa/pool area—ideal for a relaxing day. This time, however, we were told it had to be taken at the bar. I explained that I wasn’t comfortable being around alcohol, but the receptionist didn’t seem to understand my concern. I asked four separate times if the afternoon tea could be brought to the spa lounge or bistro and was repeatedly told “we can’t,” with no explanation other than “we’re under new management.”
The hygiene also needs serious attention. There was an unpleasant smell, like drains, that made the environment feel far from relaxing.
Overall, the experience was disappointing, especially for such an important occasion. My mum left feeling worse, not better, and I definitely wouldn’t describe our visit as enjoyable.
I called twice before our visit and was assured there would be a small surprise for my mum on arrival. Nothing was prepared. Although the staff were friendly, we weren’t greeted properly or informed about what to expect for the evening, despite being told over the phone that someone would go through everything with us. Welcome drinks, which were previously included, were also not offered.
I was advised that afternoon tea could be served at any time we preferred, and during my previous visit it was beautifully presented by the spa/pool area—ideal for a relaxing day. This time, however, we were told it had to be taken at the bar. I explained that I wasn’t comfortable being around alcohol, but the receptionist didn’t seem to understand my concern. I asked four separate times if the afternoon tea could be brought to the spa lounge or bistro and was repeatedly told “we can’t,” with no explanation other than “we’re under new management.”
The hygiene also needs serious attention. There was an unpleasant smell, like drains, that made the environment feel far from relaxing.
Overall, the experience was disappointing, especially for such an important occasion. My mum left feeling worse, not better, and I definitely wouldn’t describe our visit as enjoyable.
翻译：我曾在2023年光顾过这家水疗中心，体验非常棒——护理项目一流，卫生状况完美，没有任何可抱怨的地方。因此，我决定再次预订，为我母亲庆祝60岁生日。可惜的是，自从更换了管理层后，服务质量明显下降。
我提前两次致电，对方都保证会为我母亲准备一份小惊喜。结果什么都没有。虽然工作人员很友好，但我们并没有得到应有的接待，也没有被告知当晚的安排，尽管电话里他们承诺会有人详细介绍。之前包含的迎宾饮品也没有提供。
我被告知下午茶可以随时享用，上次来的时候，下午茶是在水疗池/泳池区享用的，环境非常优美，是放松身心的理想之选。然而这次，我们却被告知必须在吧台享用。我解释说我不习惯在有酒精的地方用餐，但前台似乎并不理解我的顾虑。我四次询问能否将下午茶送到水疗休息室或小酒馆，但都被反复告知“不行”，除了“我们换了新管理层”之外，没有任何其他解释。
卫生状况也亟待改善。一股难闻的气味，像是下水道的味道，让人丝毫感受不到放松。
总而言之，这次体验令人失望，尤其是在如此重要的场合。我妈妈离开时感觉更糟了，而不是好转，我绝对不会用“愉快”来形容这次体验。
我提前两次致电，对方都保证会为我母亲准备一份小惊喜。结果什么都没有。虽然工作人员很友好，但我们并没有得到应有的接待，也没有被告知当晚的安排，尽管电话里他们承诺会有人详细介绍。之前包含的迎宾饮品也没有提供。
我被告知下午茶可以随时享用，上次来的时候，下午茶是在水疗池/泳池区享用的，环境非常优美，是放松身心的理想之选。然而这次，我们却被告知必须在吧台享用。我解释说我不习惯在有酒精的地方用餐，但前台似乎并不理解我的顾虑。我四次询问能否将下午茶送到水疗休息室或小酒馆，但都被反复告知“不行”，除了“我们换了新管理层”之外，没有任何其他解释。
卫生状况也亟待改善。一股难闻的气味，像是下水道的味道，让人丝毫感受不到放松。
总而言之，这次体验令人失望，尤其是在如此重要的场合。我妈妈离开时感觉更糟了，而不是好转，我绝对不会用“愉快”来形容这次体验。
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