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DIRE WARNING TO BAMA PARENTS: Numerous UAlabama College Students Left Stranded at BHM
Groome Transportation的点评
点评：It pains me to report that this company left my freshman college student and many other students stranded at BHM and refused a refund. Groome did not have the common courtesy to inform passengers that a different company, Cline Transportation, would be picking them up to return them to the Tuscaloosa campus of The University of Alabama on Monday, January 6, 2025. The students approached many "Groome" branded shuttles to be told they were traveling a different route (to ARL). After waiting hours and getting through to an agent, these students were told to take a different company shuttle back to campus (under a completely different company name!). The agent refused to issue a refund. Unfortunately, Spring Break travel has already been booked with Groome, and I cannot trust them to transport my college student, who is autistic, any longer. I would like to thank Crowne Transportation, who stepped in to correct the failures and lack of communication with Groome Transportation. I have wasted $153.00 in total ($51.00 one way from BHM to Alabama on 1/6/2025 and $102.00 for future round trip Spring Break travel in March 2025). They are only issuing credits, but I no longer want to use them. Sadly, our crystal balls were broken, and we were supposed to have psychic abilities to know NOT to look for a Groome shuttle and take Cline instead. Shame on you, Groome!
翻译：我很痛心地报告说，这家公司让我的大一学生和许多其他学生滞留在 BHM，并拒绝退款。Groome 没有基本的礼貌来告知乘客，另一家公司 Cline Transportation 将于 2025 年 1 月 6 日星期一接他们并送他们回阿拉巴马大学的塔斯卡卢萨校区。学生们走近许多“Groome”品牌的班车，被告知他们要走不同的路线（前往 ARL）。在等待数小时并联系到代理后，这些学生被告知要乘坐另一家公司的班车返回校园（公司名称完全不同！）。代理拒绝退款。不幸的是，春假旅行已经通过 Groome 预订了，我再也不能相信他们运送我患有自闭症的大学生了。我要感谢 Crowne Transportation，他们介入纠正了 Groome Transportation 的失误和缺乏沟通。我总共浪费了 153.00 美元（2025 年 1 月 6 日从 BHM 到阿拉巴马的单程 51.00 美元，2025 年 3 月春假往返旅行 102.00 美元）。他们只发放积分，但我不再想使用它们了。遗憾的是，我们的水晶球坏了，我们本应有通灵能力，知道不要寻找 Groome 班车，而是乘坐 Cline。Groome，你真丢脸！
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