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Amber M
I would not recommend this company.
Pro Dive Cairns的点评
点评：I would not recommend Pro Dive Cairns. They failed to disclose a critical “medical policy” until after the boat had already departed, leaving us with no choice but to forfeit half the dives we paid for. My husband is a Type 1 diabetic and we’ve dived all over the world without any issue. Apparently, in Queensland, diabetics are restricted to only two dives per day. That may be a local rule, but we submitted our medical forms 3–4 weeks in advance, paid for nitrox that morning at the shop in person before departure. At no point did anyone mention this limitation until we were already well at sea.
This failure to communicate game-changing information was extremely frustrating and avoidable. The staff on board were pleasant, but the damage was already done. To make matters worse, their customer service afterward was dismissive and unhelpful, taking no responsibility for the mistake. Their response was that it was on their website, but who scours websites for information they don’t even know exists and doesn’t exist anywhere else in our diving history? Plus, we provided medical release forms as mentioned. What should have been a highlight of our trip was ruined by poor processes and a lack of accountability.
Travelers deserve transparency upfront so they can make informed decisions before committing time and money. Sadly, Pro Dive Cairns did not provide that, and we left deeply disappointed.
This failure to communicate game-changing information was extremely frustrating and avoidable. The staff on board were pleasant, but the damage was already done. To make matters worse, their customer service afterward was dismissive and unhelpful, taking no responsibility for the mistake. Their response was that it was on their website, but who scours websites for information they don’t even know exists and doesn’t exist anywhere else in our diving history? Plus, we provided medical release forms as mentioned. What should have been a highlight of our trip was ruined by poor processes and a lack of accountability.
Travelers deserve transparency upfront so they can make informed decisions before committing time and money. Sadly, Pro Dive Cairns did not provide that, and we left deeply disappointed.
翻译：我不会推荐Pro Dive Cairns。他们直到船开走后才披露一项重要的“医疗政策”，让我们不得不放弃一半已付费的潜水机会。我丈夫是1型糖尿病患者，我们潜水遍及世界各地，从未遇到过任何问题。据说，在昆士兰州，糖尿病患者每天只能潜水两次。这或许是当地的规定，但我们提前3-4周提交了医疗表格，并在出发前当天早上亲自到店里支付了高氧费用。直到我们完全出海后，才有人提到这个限制。
这种未能及时告知重大信息的情况令人非常沮丧，但其实是可以避免的。船上的工作人员都很友善，但损失已经造成了。更糟糕的是，他们事后提供的客服服务既不热情也不积极，对错误不承担任何责任。他们的回复是，错误在他们的网站上有，但谁会去网站上搜索那些他们根本不知道存在、而且在我们的潜水历史上根本不存在的信息呢？此外，我们提供了之前提到的医疗豁免表格。糟糕的流程和缺乏问责制，本应是我们旅行的一大亮点，却毁于一旦。
旅行者应该提前了解情况，以便他们在投入时间和金钱之前做出明智的决定。可惜的是，Pro Dive Cairns 没有提供这一点，我们离开时非常失望。
这种未能及时告知重大信息的情况令人非常沮丧，但其实是可以避免的。船上的工作人员都很友善，但损失已经造成了。更糟糕的是，他们事后提供的客服服务既不热情也不积极，对错误不承担任何责任。他们的回复是，错误在他们的网站上有，但谁会去网站上搜索那些他们根本不知道存在、而且在我们的潜水历史上根本不存在的信息呢？此外，我们提供了之前提到的医疗豁免表格。糟糕的流程和缺乏问责制，本应是我们旅行的一大亮点，却毁于一旦。
旅行者应该提前了解情况，以便他们在投入时间和金钱之前做出明智的决定。可惜的是，Pro Dive Cairns 没有提供这一点，我们离开时非常失望。
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