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Customer service terrible
Emerald Princess II Casino的点评
点评：We called to ask about the menu for a cruise because we have a gluten allergy and their employee Ireland was very unhelpful and very rude. When I asked what the were serving on the cruise because we have a gluten allergy and wanted to know what was safe to eat for us, she started ranting that they were not changing their menus last minute, etc... We explained that we did NOT want to change any menus, but was just calling for information on what was being served so we could plan accordingly. She didn’t know the details of the ingredients in the food, ok. I asked if there was someone to speak to (a manager?) who would know? Again very rude reply with “this is as close as you are going to get to a manager…” she explains that the person who knows is in a cruise at the moment. Ok, that’s fine. Wouldn’t a better reply have been, “when the person gets back in from the afternoon cruise I will ask and let you know when you get here what would be ok for you to eat.” There is no reason to be unkind and rude just because someone calls for information. Now I would like to add that I did call them a week or so ago to find out the menu and the person why answered the phone didn’t know the menu yet…So sorry for having an allergy and just asking about the menu. Sheesh!!! Haven’t even been on the cruise but it’s not looking promising.
翻译：我们打电话询问游轮的菜单，因为我们对麸质过敏，他们的员工爱尔兰非常无助且非常粗鲁。当我问游轮上提供什么，因为我们对麸质过敏，并想知道什么对我们来说是安全的时，她开始咆哮说他们没有在最后一刻改变菜单等等……我们解释说我们做了不想更改任何菜单，只是想了解所提供内容的信息，以便我们可以做出相应的计划。她不知道食物的详细成分，好吧。我问是否有人可以与（经理？）交谈，谁会知道？再次非常粗鲁地回复“这就像你要接近经理一样......”她解释说，知道的人目前正在游轮上。好没关系。更好的回答不是：“当那个人从下午的游轮回来时，我会询问并让你知道当你到达这里时可以吃什么。”没有理由仅仅因为有人要求提供信息就表现得不友善和粗鲁。现在我想补充一点，我确实在大约一周前给他们打电话来了解菜单，而接电话的人还不知道菜单……很抱歉我过敏，只是询问菜单。哎呀！！！甚至还没有坐过游轮，但看起来前景并不乐观。
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