旅行
账户
KID121
Do not buy tickets from GYG
天景观景台的点评
点评：Dear Jean,
Thank you for your response. To clarify, the refund I am requesting is specifically for the Observatory Tower. I understand the Sky View Observatory was closed, but my request pertains to the closure of the Observatory Tower on the day of my scheduled visit.
I appreciate your understanding and look forward to your assistance with this matter.
Kind regards,
Patricia
I purchased a ticket for Monday, 16th September, 2024 from Get your Guide but ithe venue was closed on that day. If the venue was not open, the ticket should not have been sold. Unfortunately, the closure was not made clear during the booking process and to be honest, should not have been sold. When traveling internationally, one naturally relies on the booking operator to provide accurate information, and in this case, that trust was misplaced. Get your Guide response was disappointing as their response relies on terms and conditions rather than addressing the issue directly. They have put the onus on us to say we should have checked that the venue was open but surely if it wasn't open they shouldn't have been able to sell the ticket for that date.
Thank you for your response. To clarify, the refund I am requesting is specifically for the Observatory Tower. I understand the Sky View Observatory was closed, but my request pertains to the closure of the Observatory Tower on the day of my scheduled visit.
I appreciate your understanding and look forward to your assistance with this matter.
Kind regards,
Patricia
I purchased a ticket for Monday, 16th September, 2024 from Get your Guide but ithe venue was closed on that day. If the venue was not open, the ticket should not have been sold. Unfortunately, the closure was not made clear during the booking process and to be honest, should not have been sold. When traveling internationally, one naturally relies on the booking operator to provide accurate information, and in this case, that trust was misplaced. Get your Guide response was disappointing as their response relies on terms and conditions rather than addressing the issue directly. They have put the onus on us to say we should have checked that the venue was open but surely if it wasn't open they shouldn't have been able to sell the ticket for that date.
翻译：亲爱的 Jean，
感谢您的回复。澄清一下，我要求的退款是专门针对天文台塔的。我知道 Sky View 天文台已经关闭，但我的请求与我预定参观当天天文台塔的关闭有关。
感谢您的理解，并期待您就此事提供帮助。
诚挚的问候，
Patricia
我从 Get your Guide 购买了 2024 年 9 月 16 日星期一的门票，但场地当天关闭。如果场地不开放，门票就不应该出售。不幸的是，在预订过程中没有明确说明关闭情况，说实话，不应该出售。在国际旅行时，人们自然会依赖预订运营商提供准确的信息，在这种情况下，这种信任是错误的。Get your Guide 的回复令人失望，因为他们的回复依赖于条款和条件，而不是直接解决问题。他们把责任推到我们身上，说我们应该检查场地是否开放，但如果场地不开放，他们就不应该出售那天的门票。
感谢您的回复。澄清一下，我要求的退款是专门针对天文台塔的。我知道 Sky View 天文台已经关闭，但我的请求与我预定参观当天天文台塔的关闭有关。
感谢您的理解，并期待您就此事提供帮助。
诚挚的问候，
Patricia
我从 Get your Guide 购买了 2024 年 9 月 16 日星期一的门票，但场地当天关闭。如果场地不开放，门票就不应该出售。不幸的是，在预订过程中没有明确说明关闭情况，说实话，不应该出售。在国际旅行时，人们自然会依赖预订运营商提供准确的信息，在这种情况下，这种信任是错误的。Get your Guide 的回复令人失望，因为他们的回复依赖于条款和条件，而不是直接解决问题。他们把责任推到我们身上，说我们应该检查场地是否开放，但如果场地不开放，他们就不应该出售那天的门票。
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