点评:Wanted to love it, but the hospitality wasn't there. Voicemail said they welcome walk-ins, so we did. We were helped in the tasting room by Donna, who said they could likely get us on the winery tour, but after waiting 25 minutes they couldn't fit us. Then, guest services said we could sit on the terrace for a wine tasting and when we went there Donna was there again. She said we weren't allowed to sit on the shady side of the patio because she had a party coming in 2 hours (!) and she needed that much time to set up tables. She offered a table that had been in full sun (they could bring over an umbrella). She made a point of emphasizing that the shaded picnic tables were for reservations and was curt with me. I'm sorry, but if you're going to market yourself as friendly to visitors, then you shouldn't make them feel bad about not having a reservation! Will not be back anytime soon.
翻译:想要爱上它,但是热情好客却不行。语音信箱说他们欢迎直接上门,所以我们就去了。在品酒室,唐娜帮我们找到了,她说他们很可能会安排我们去参观酒庄,但是等了 25 分钟后,他们还是没有安排我们。然后,客服说我们可以坐在露台上品酒,我们去的时候唐娜又在那里。她说我们不能坐在露台的阴凉处,因为她 2 小时后要参加一个聚会(!),她需要那么多时间来摆桌子。她提供了一张晒得直晒的桌子(他们可以拿伞过来)。她特意强调,阴凉的野餐桌是需要预订的,而且对我很不礼貌。很抱歉,但如果你们要标榜自己对游客友好,那么就不应该让他们因为没有预订而感到难过!短期内不会再来了。