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karynb996
Stressful & Unsafe Two Weeks - no compensation
Nanaimo Yacht Charters & Sailing School的点评
点评：Stressful & unsafe two weeks. Minimal and unhelpful response from Nanaimo Yacht Charters (NYC). This was our 2nd time chartering from NYC and decided to charter the same boat (52 foot power boat - Rock n Rye). Previous year had small issues on the boat but overall positive experience. This year was drastically different. Boat had not been maintained and we were sent out on a very unsafe boat. Night 1: Windlass stopped operating and lost generator power. This began two weeks of major power issues, the inability to anchor due to slow response and service, and incurring unexpected costs. We were forced to stay at marina’s the entire time. At one point, the anchor came dislodged in the middle of Johnston strait banging against the boat. We were stressed and exhausted after week 1. We spent two days in Port McNeill waiting for the windless to be fixed. Going in to week 2, the windshield exploded above the galley - yes- while sitting at the marina on a calm evening. We then had a broken windshield, continued power issues (not enough power to operate much of anything while not on shore power). The first night we attempted to anchor after the windlass was supposedly fixed, there was not enough power to drop or pull up anchor without re-setting the fuse every 10 seconds. After two very expensive and stressful weeks we met with Andrew, the owner, who assured us he would ‘make it right’ and ‘cover our costs’. It’s been nearly two months and we have been trying to reach him and he has not responded. We hope you don’t make the same choice we did . Go with a different, reliable, safe and responsive charter company.
翻译：紧张又不安全的两周。纳奈莫游艇租赁公司（纽约）的回应微乎其微，毫无帮助。这是我们第二次从纽约租船，决定租同一艘船（52 英尺动力船 - Rock n Rye）。去年船上出现了一些小问题，但总体体验不错。今年的情况截然不同。船没有保养，我们乘坐的船非常不安全。第一晚：锚机停止运行，发电机断电。这引发了两周的严重电力问题，由于响应和服务缓慢而无法抛锚，并产生了意外费用。我们被迫一直待在码头。有一次，锚在约翰斯顿海峡中间脱落，撞到了船上。第一周后，我们感到紧张和疲惫。我们在麦克尼尔港待了两天，等待锚机修好。进入第二周，挡风玻璃在厨房上方爆炸了 - 是的 - 当时我们正坐在码头上，那是一个平静的夜晚。然后，我们的挡风玻璃坏了，电力问题持续存在（在没有岸电的情况下，电力不足以操作大部分设备）。在锚机修好后的第一个晚上，我们试图抛锚，但没有足够的电力来抛锚或起锚，除非每 10 秒重新设置保险丝。经过两个非常昂贵和紧张的星期后，我们见到了船主安德鲁，他向我们保证他会“解决问题”并“承担我们的费用”。已经快两个月了，我们一直试图联系他，但他没有回复。我们希望你不要做出和我们一样的选择。选择一家不同、可靠、安全且反应迅速的租船公司。
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