点评:Wouldn’t even give the place 1 star!
Absolutely horrific experience! From start to finish, when calling to book there was nothing friendly about the call, took no details when booking so was unsure whether it would even be booked in. When we arrived we waited 15 min at reception and nobody around at all just stood waiting, then when they finally booked us in, there was zero briefing. Luckily it wasn’t the first time karting but still standard procedures are surely to do a full brief before going out onto the track, the staff have no idea of your experience.
Out on the track everything seemed okay, then the first kart came back in as he felt something wasn’t right - to find that the “Axel” had snapped in half!
Swapped karts and back out onto the track.
Throughout the laps the engine cut out numerous times on both karts.
The 2nd Kart was the worst for cutting out and then while in the middle of a lap one of the wheels flew off!
The karts were double karts with 2 young children in the rear of them.
It was an experience that neither them or the drivers should have had to face, but the response from the staff was next to nothing, they didn’t check that they were okay or anything.
As a gesture of “goodwill” they refunded the payment for one of the karts but there was no compassion or sincere apology.
If we had known prior to going what it would be like we 100% would not have got in the karts and most define not let children!
Will never return here and warn people to avoid at all costs!
翻译:连一颗星都给不了!
简直是糟糕的体验!从始至终,打电话预订时,服务态度一点也不友好,预订时也没有提供任何信息,所以根本不知道能不能订到。我们到的时候在接待处等了15分钟,根本没人,只是站着等。等他们终于帮我们订好了,却没有任何说明。还好这不是我第一次玩卡丁车,但标准流程肯定是上赛道前要进行完整的说明,工作人员根本不知道你的体验。
赛道上一切正常,然后第一辆卡丁车回来后感觉不对劲——结果发现“Axel”断成了两半!
换了辆卡丁车,又回到了赛道上。
在赛道上,两辆卡丁车的引擎都多次熄火。
第二辆卡丁车的情况最糟糕,它熄火了,然后在跑到一半的时候,一个轮子飞了出去!
卡丁车是双人卡丁车,后座还坐着两个小孩。
这种经历他们和司机都不该经历,但工作人员的回应几乎为零,他们没有检查孩子是否安好,什么都没做。
为了“善意”表示,他们退还了一辆卡丁车的车费,但既没有同情心,也没有真诚的道歉。
如果我们事先知道会是什么样的,我们绝对不会坐卡丁车,而且绝对不会让孩子坐!
永远不会再来这里,并警告大家无论如何都要避免!