旅行
账户
Resort3565276****
HOLLAND AMERICA DON'T GIVE REFUNDS
Inside Passage的点评
点评：There were 10 in our group. Each person had a different problem to contend with. Holland America cancelled one of the shore excursions and promised that the refund would be given the following day. Then we were told it would be given on disembarkation. Our tour continued with Holland America by coach. We were left with a different representative at each stop. We asked about the refund and were told that it would be given. The representatives only stayed for a few hours then we were left alone. It is now over 2 months and still no refund. There is no one to speak to once you disembark. Except for guest services who are not interested. I won't be using them again as apart from the refusal to provide a refund, we had to pay for the internet despite having the elite package which includes the internet. Our reserved table for dinner was given to someone else. When our shore excursion was cancelled, we were left waiting. I'll have to find a different cruise line for my travels.
翻译：我们团里有 10 个人。每个人遇到的问题都不一样。荷美邮轮取消了其中一次岸上观光，并承诺第二天退款。然后他们告诉我们，退款会在下船时退还。我们继续乘坐荷美邮轮的长途客车游览。每到一站，我们都会遇到不同的代表。我们询问退款事宜，他们告诉我们会退款。代表们只待了几个小时，然后我们就没人管了。现在已经两个多月了，退款还没到。下船后，没人可以说话。除了不感兴趣的客服。我不会再使用他们的服务了，因为除了拒绝退款外，我们还得支付网络费用，尽管我们购买了包含网络的精英套餐。我们预订的晚餐桌被给了别人。岸上观光被取消后，我们只能等待。我必须为我的旅行寻找另一条邮轮线路。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
