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Quick to take your money, slow to deliver!
Inside Passage的点评
点评：They ruined my mother’s 60th birthday celebrations! We were promised that we’d get some treats in our room for our mum in celebration of her Birthday, but instead they gave us a $100 on board credit, which was then cancelled. Their customer service are like robots and only quote rules and regulations, instead of using their initiative and trying to be helpful. They also knew we were gluten free and there were very few gluten free options. We complained two days before the end of our cruise and were promised gluten free dessert/cakes, but still, nothing! Only a pavlova or a jelly! They charge so much but don’t cater to everyone! They also treat you differently if you’ve booked through a tour operator instead of booking directly, in spite of the fact they still take your money. The internet that you pay extra for is slow and unstable! They promise the world and deliver little! I wouldn’t book with them if I were you. Their excursions are over priced and their $100 credit doesn’t go far, so you end up losing your money! It’s all a con and if I were you I’d go with a more professional and reputable brand like Royal Caribbean or Disney. These guys need training in customer service and customer satisfaction.
翻译：他们毁了我妈妈的60岁生日庆祝活动！他们承诺会在房间里为妈妈准备一些小礼物庆祝她的生日，但他们却给了我们100美元的船上消费金，之后又取消了。他们的客服就像机器人一样，只会照搬规章制度，却没有主动出击，尽力提供帮助。他们还知道我们是无麸质饮食，但那里的无麸质食品却很少。我们在游轮结束前两天投诉过，他们承诺会提供无麸质甜点/蛋糕，但什么也没有！只有帕芙洛娃蛋糕或果冻！他们收费很高，却无法满足所有人的需求！如果你通过旅行社预订而不是直接预订，他们会区别对待你，尽管他们仍然会收取你的费用。你额外付费的网络速度慢且不稳定！他们承诺了一切，却几乎兑现不了！如果我是你，我绝对不会通过他们预订。他们的短途旅行价格过高，而且100美元的消费金用不了多久，所以你最终会损失钱！这完全是个骗局，如果我是你，我会选择更专业、更知名的品牌，比如皇家加勒比或迪士尼。这些人需要客户服务和客户满意度方面的培训。
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