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Ddan7777
holy cow, great ice cream but a lousy tour (tour guide unqualified)
Ben & Jerry's的点评
点评：We have been fans of Ben & Jerry's for over 20 years. We love the ice cream. We understand that this company generally tries to make its products with high-quality ingredients. In addition, Ben & Jerry's has been in the national news on-and-off for over 20 years. We especially remember when the management tried a brand-new idea for its time: that the highest paid employee, the C.E.O., would not make more than 7 times what the lowest paid employee makes.
Having a long-time view that this company was both well run and well-intentioned, we were shocked by the lack of quality of the tour provided. The tour is advertised as lasting 30 minutes. However, you spend the first several minutes watching a video and the last several minutes eating ice cream (that you get as part of your tour ticket). The actual tour amounts to about 10 minutes and is a very limited view of the production floor. You do not get to see any of the cows that produce the milk, we found that omission surprising.
What was particularly distressing was our tour guide's lack of qualifications (I believe his name was Habib). We were interested to hear about what had happened with the management pay rule (no more than 7 times what the lowest paid gets). Habib did not even know have this policy had ever existed. It was embarrassing. In addition, we asked about why the company had maintained its roots in Vermont, given that it is now an international powerhouse in the world of ice cream. Habib was, again, clueless. There were other problems with the tour, as well.
The good part of our visit was visiting the flavor gravesite, where long-gone flavors are now buried. That was both interesting and numerous. We also noticed solar panels spread out over a field next to the parking lots.
Having a long-time view that this company was both well run and well-intentioned, we were shocked by the lack of quality of the tour provided. The tour is advertised as lasting 30 minutes. However, you spend the first several minutes watching a video and the last several minutes eating ice cream (that you get as part of your tour ticket). The actual tour amounts to about 10 minutes and is a very limited view of the production floor. You do not get to see any of the cows that produce the milk, we found that omission surprising.
What was particularly distressing was our tour guide's lack of qualifications (I believe his name was Habib). We were interested to hear about what had happened with the management pay rule (no more than 7 times what the lowest paid gets). Habib did not even know have this policy had ever existed. It was embarrassing. In addition, we asked about why the company had maintained its roots in Vermont, given that it is now an international powerhouse in the world of ice cream. Habib was, again, clueless. There were other problems with the tour, as well.
The good part of our visit was visiting the flavor gravesite, where long-gone flavors are now buried. That was both interesting and numerous. We also noticed solar panels spread out over a field next to the parking lots.
翻译：我们是 Ben & Jerry's 的粉丝超过 20 年了。我们热爱他们的冰淇淋。我们知道这家公司始终致力于用高品质原料制作产品。此外，Ben & Jerry's 也断断续续地登上了全国新闻头条超过 20 年。我们尤其记得管理层尝试过一个在当时看来全新的理念：薪酬最高的员工，也就是首席执行官，其收入不会超过薪酬最低员工的 7 倍。
我们一直认为这家公司运营良好，初衷良好，但参观体验却如此低劣，令我们感到震惊。宣传说参观时长 30 分钟。然而，前几分钟是看视频，最后几分钟是吃冰淇淋（冰淇淋包含在参观门票内）。实际参观时间只有 10 分钟左右，而且对生产车间的了解非常有限。我们甚至看不到产奶的奶牛，这一点让我们感到很惊讶。
尤其令人沮丧的是我们的导游缺乏资质（我记得他叫哈比卜）。我们很想知道管理层薪酬规定（不得超过最低工资的7倍）是怎么回事。哈比卜甚至不知道这项政策的存在。这真是令人尴尬。此外，我们还询问了这家公司，既然它现在是冰淇淋界的国际巨头，为什么还要把根基留在佛蒙特州。哈比卜再次一无所知。这次旅行还有其他问题。
我们这次旅行的亮点是参观了风味墓地，那里埋葬了早已消失的风味。这既有趣又丰富。我们还注意到在停车场旁边的一块空地上，散布着太阳能电池板。
我们一直认为这家公司运营良好，初衷良好，但参观体验却如此低劣，令我们感到震惊。宣传说参观时长 30 分钟。然而，前几分钟是看视频，最后几分钟是吃冰淇淋（冰淇淋包含在参观门票内）。实际参观时间只有 10 分钟左右，而且对生产车间的了解非常有限。我们甚至看不到产奶的奶牛，这一点让我们感到很惊讶。
尤其令人沮丧的是我们的导游缺乏资质（我记得他叫哈比卜）。我们很想知道管理层薪酬规定（不得超过最低工资的7倍）是怎么回事。哈比卜甚至不知道这项政策的存在。这真是令人尴尬。此外，我们还询问了这家公司，既然它现在是冰淇淋界的国际巨头，为什么还要把根基留在佛蒙特州。哈比卜再次一无所知。这次旅行还有其他问题。
我们这次旅行的亮点是参观了风味墓地，那里埋葬了早已消失的风味。这既有趣又丰富。我们还注意到在停车场旁边的一块空地上，散布着太阳能电池板。
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