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Mission Ridge Ski and Board Resort的点评
点评：I had a terrible experience at Mission Ridge in Wenatchee due to the extremely unprofessional behavior of an employee named Donson Curtiss. I rented a full package deal, which includes a helmet, but I already had my own helmet on at the time. My plan was to give my personal helmet to my friend and use the rental one myself. When I explained this to Donson, he was incredibly rude and immediately accused me of lying - repeatedly saying I was "lying to his face." Even after I calmly explained that I paid for the full package and was entitled to the equipment | rented, he refused to give me the helmet. He kept insisting I was being dishonest and He even went as far as demanding that I bring my friend in person (which I ended up doing), or he wouldn't hand over something I had already paid for.
At this point, it felt like he was taking away something I had rightfully purchased, which could easily be considered stealing.
This kind of treatment is completely unacceptable.
No paying customer deserves to be spoken to or treated this way. Mission Ridge needs to seriously address their customer service and the behavior of their staff - I won't be renting from them again unless they make some real changes. Ruined my whole snowboarding experience! 3/1/2025
At this point, it felt like he was taking away something I had rightfully purchased, which could easily be considered stealing.
This kind of treatment is completely unacceptable.
No paying customer deserves to be spoken to or treated this way. Mission Ridge needs to seriously address their customer service and the behavior of their staff - I won't be renting from them again unless they make some real changes. Ruined my whole snowboarding experience! 3/1/2025
翻译：由于一位名叫 Donson Curtiss 的员工极其不专业的行为，我在 Wenatchee 的 Mission Ridge 经历了一次糟糕的体验。我租了一套全套服务，包括一顶头盔，但当时我已经戴上了自己的头盔。我的计划是将我的个人头盔给我的朋友，自己使用租来的那顶。当我向 Donson 解释这一点时，他非常粗鲁，立即指责我撒谎 - 反复说我“当着他的面撒谎”。即使在我平静地解释说我支付了全套服务并有权使用所租的设备后，他仍然拒绝给我头盔。他一直坚持说我不诚实，甚至要求我亲自带我的朋友来（我最终照做了），否则他不会交出我已经付款的东西。
此时，感觉他正在拿走我合法购买的东西，这很容易被视为偷窃。
这种待遇是完全不可接受的。
任何付费客户都不应该受到这样的对待或对待。 Mission Ridge 需要认真解决他们的客户服务和员工行为问题 - 除非他们做出一些真正的改变，否则我不会再向他们租房了。毁了我整个滑雪体验！2025 年 3 月 1 日
此时，感觉他正在拿走我合法购买的东西，这很容易被视为偷窃。
这种待遇是完全不可接受的。
任何付费客户都不应该受到这样的对待或对待。 Mission Ridge 需要认真解决他们的客户服务和员工行为问题 - 除非他们做出一些真正的改变，否则我不会再向他们租房了。毁了我整个滑雪体验！2025 年 3 月 1 日
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