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Unforgettable climbing lesson, but the instructing could be better.
Yosemite Mountaineering School的点评
点评：We booked a six hour private beginner climbing lesson. It was the most expensive activity on our 3 week vacation on the west coast, but we knew it would be a once in a lifetime activity. The location was (obviously) beautiful, climbing above the trees and looking across to see half dome is something I will never forget.
However, we were all disappointed with the quality of the instructing. Granted it is October and they are probably getting a little bored towards the end of the season. I don't want to call out the individual because maybe it was a one-off. However, I do want the school to know, so that they can improve their own training with regard to customer service. I'm sure the instructors are probably among the best climbers in the world, but their level of customer service leaves something to be desired.
I will list the main issues below:
- We were told to bring our own packed lunch. I then thought it was strange that in the middle of the lesson, the instructor left our location to go to a local cafe. I essentially paid for him to walk to a cafe, wait in a queue and walk back. It's only around 20 minutes but that seems not right when we were told to bring our own lunch.
- There was another lesson next to us (from the same school). The two instructors spent most of their time talking and complaining about their company pay, benefits and health insurance.
- For us beginners, climbing anything higher than 2 or 3 meters feels like a big deal. Obviously to the instructors it is not. So it was annoying when we were stuck or panicking on the rock, and the instructor was often not there to give reassurance or advice. They were often chatting to the other instructor (I remember being stuck and panicking, while the instructor was chatting with his friend about his burrito lunch. My friend had to practically shout to get the instructor's attention so he could help me). He would also often randomly leave to go somewhere round the corner for more than just a couple of minutes (maybe to go to the toilet?). Not a problem if he said when he was going and that he would only be a minute. I've been a ski instructor, and I would expect these climbing instructors to be 100% present and attentive, especially when clients feel out of their comfort zone.
Either way, I do not regret booking the class. But as the school has very little competition within the area, they may have little reason to show top quality customer service. Although because of this experience, we did not tip. We would happily have tipped if the instructing was acceptable.
However, we were all disappointed with the quality of the instructing. Granted it is October and they are probably getting a little bored towards the end of the season. I don't want to call out the individual because maybe it was a one-off. However, I do want the school to know, so that they can improve their own training with regard to customer service. I'm sure the instructors are probably among the best climbers in the world, but their level of customer service leaves something to be desired.
I will list the main issues below:
- We were told to bring our own packed lunch. I then thought it was strange that in the middle of the lesson, the instructor left our location to go to a local cafe. I essentially paid for him to walk to a cafe, wait in a queue and walk back. It's only around 20 minutes but that seems not right when we were told to bring our own lunch.
- There was another lesson next to us (from the same school). The two instructors spent most of their time talking and complaining about their company pay, benefits and health insurance.
- For us beginners, climbing anything higher than 2 or 3 meters feels like a big deal. Obviously to the instructors it is not. So it was annoying when we were stuck or panicking on the rock, and the instructor was often not there to give reassurance or advice. They were often chatting to the other instructor (I remember being stuck and panicking, while the instructor was chatting with his friend about his burrito lunch. My friend had to practically shout to get the instructor's attention so he could help me). He would also often randomly leave to go somewhere round the corner for more than just a couple of minutes (maybe to go to the toilet?). Not a problem if he said when he was going and that he would only be a minute. I've been a ski instructor, and I would expect these climbing instructors to be 100% present and attentive, especially when clients feel out of their comfort zone.
Either way, I do not regret booking the class. But as the school has very little competition within the area, they may have little reason to show top quality customer service. Although because of this experience, we did not tip. We would happily have tipped if the instructing was acceptable.
翻译：我们预订了一个六小时的私人初学者攀岩课程。这是我们在西海岸 3 周假期中最昂贵的活动，但我们知道这将是一生一次的活动。这个位置（显然）很漂亮，爬到树上，眺望对面看到半圆顶是我永远不会忘记的事情。
然而，我们都对教学质量感到失望。现在是 10 月，在赛季末他们可能会感到有些无聊。我不想点名，因为这可能是一次性的。但是，我确实希望学校知道，以便他们可以改进自己在客户服务方面的培训。我确信教练可能是世界上最好的登山者之一，但他们的客户服务水平还有待提高。
我将在下面列出主要问题：
- 我们被告知要自带午餐。然后我觉得很奇怪，在课程进行到一半时，讲师离开我们的位置去当地的一家咖啡馆。我基本上付钱让他走到咖啡馆，排队等候然后走回去。只有大约 20 分钟，但当我们被告知要自带午餐时，这似乎不对。
- 我们旁边还有另一堂课（来自同一所学校）。两位导师大部分时间都在谈论和抱怨他们公司的薪酬、福利和健康保险。
- 对于我们初学者来说，攀登任何高于 2 或 3 米的地方都感觉很困难。显然对导师来说不是。因此，当我们被困在岩石上或惊慌失措时，这很烦人，而且教练通常不在场以提供保证或建议。他们经常和另一位教练聊天（我记得当教练和他的朋友聊他的墨西哥卷饼午餐时，我被困住了，很恐慌。我的朋友几乎要大喊大叫才能引起教练的注意，这样他才能帮助我）。他还经常随机离开去拐角处的某个地方超过几分钟（也许去厕所？）。如果他说他什么时候走，他只会等一分钟，那没问题。我曾经是一名滑雪教练，我希望这些攀岩教练能够 100% 地在场并专心致志，尤其是当客户感到不在他们的舒适区时。
无论哪种方式，我都不后悔预订课程。但由于学校在该地区的竞争很少，他们可能没有理由展示一流的客户服务。虽然因为这次经历，我们没有给小费。如果指示可以接受，我们很乐意给小费。
然而，我们都对教学质量感到失望。现在是 10 月，在赛季末他们可能会感到有些无聊。我不想点名，因为这可能是一次性的。但是，我确实希望学校知道，以便他们可以改进自己在客户服务方面的培训。我确信教练可能是世界上最好的登山者之一，但他们的客户服务水平还有待提高。
我将在下面列出主要问题：
- 我们被告知要自带午餐。然后我觉得很奇怪，在课程进行到一半时，讲师离开我们的位置去当地的一家咖啡馆。我基本上付钱让他走到咖啡馆，排队等候然后走回去。只有大约 20 分钟，但当我们被告知要自带午餐时，这似乎不对。
- 我们旁边还有另一堂课（来自同一所学校）。两位导师大部分时间都在谈论和抱怨他们公司的薪酬、福利和健康保险。
- 对于我们初学者来说，攀登任何高于 2 或 3 米的地方都感觉很困难。显然对导师来说不是。因此，当我们被困在岩石上或惊慌失措时，这很烦人，而且教练通常不在场以提供保证或建议。他们经常和另一位教练聊天（我记得当教练和他的朋友聊他的墨西哥卷饼午餐时，我被困住了，很恐慌。我的朋友几乎要大喊大叫才能引起教练的注意，这样他才能帮助我）。他还经常随机离开去拐角处的某个地方超过几分钟（也许去厕所？）。如果他说他什么时候走，他只会等一分钟，那没问题。我曾经是一名滑雪教练，我希望这些攀岩教练能够 100% 地在场并专心致志，尤其是当客户感到不在他们的舒适区时。
无论哪种方式，我都不后悔预订课程。但由于学校在该地区的竞争很少，他们可能没有理由展示一流的客户服务。虽然因为这次经历，我们没有给小费。如果指示可以接受，我们很乐意给小费。
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