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Absolutely awful "customer service" and product spoilage
Stonewall Kitchen的点评
点评：Very toxic company culture. They refuse to take complaints seriously or escalate to supervisors, and instead protect one another while avoiding any formal complaint process. My interaction with Sonya Keniston was dismissive, gaslighting, and unprofessional. This individual refuses to respond to relevant emails and management protects her in doing so.
I purchased a Wild Maine Blueberry Jam that spoiled within one month. When I was asked if I preferred a replacement or a refund, I clearly chose a replacement—yet I was sent a refund instead, showing they prioritize their bottom line over resolving the issue as the customer requested.
If you buy from this company, be aware that you may face not only questionable product quality but also a toxic, unhelpful customer service experience when you raise legitimate concerns.
I purchased a Wild Maine Blueberry Jam that spoiled within one month. When I was asked if I preferred a replacement or a refund, I clearly chose a replacement—yet I was sent a refund instead, showing they prioritize their bottom line over resolving the issue as the customer requested.
If you buy from this company, be aware that you may face not only questionable product quality but also a toxic, unhelpful customer service experience when you raise legitimate concerns.
翻译：公司文化极其恶劣。他们拒绝认真对待投诉，也不愿向上级反映，反而互相包庇，避免任何正式的投诉流程。我与索尼娅·肯尼斯顿的互动令人感到不屑一顾、玩弄感情，而且非常不专业。此人拒绝回复相关邮件，而管理层却在为她辩护。
我买了一瓶缅因州野生蓝莓果酱，不到一个月就变质了。当被问到是需要换货还是退款时，我明明选择了换货——结果却收到了退款，这表明他们只顾着自己的利润，而不是按照客户的要求解决问题。
如果您在这家公司购买产品，请注意，当您提出合理的担忧时，您不仅可能面临产品质量问题，还可能遭遇令人不快且毫无帮助的客户服务体验。
我买了一瓶缅因州野生蓝莓果酱，不到一个月就变质了。当被问到是需要换货还是退款时，我明明选择了换货——结果却收到了退款，这表明他们只顾着自己的利润，而不是按照客户的要求解决问题。
如果您在这家公司购买产品，请注意，当您提出合理的担忧时，您不仅可能面临产品质量问题，还可能遭遇令人不快且毫无帮助的客户服务体验。
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