点评:This is not a review of this very nice store where terrific people work. Excellent staff and great selection. This is a review of the equity firm that bought the company and is ruining it. I'm a long-term customer, but no more. The website offers huge discounts if you spend certain amounts. Now that requires heavy items to be packed and shipped. That adds costs to the company, so why would this equity firm discourage people from visiting the store by maintaining nearly all full-priced merchandise in-store. I haven't a clue. When shoppers go to a store in person, most find items that went unnoticed online. Part of a scenic visit to Maine always includes a stop here and I presumed the company's website and store would be aligned in current prices. NOT. I lost a lot of money shopping here. Customer Service likely just AI is basically telling me no price matches. Terribly misleading marketing and unfair pricing. Long-term customer no more.
翻译:这不是对这家环境优美、员工服务周到的商店的评价。这家店的员工非常优秀,商品种类也很丰富。这篇评论是针对收购这家公司并毁掉它的私募股权公司。我以前是这家店的老顾客,但现在不会了。他们的网站会提供消费满额即可享受大幅折扣。但这需要打包和运输大量重物,增加了公司的成本。那么,这家私募股权公司为什么要把几乎所有商品都放在实体店里,以此来阻止顾客光顾呢?我百思不得其解。大多数顾客去实体店购物时,都能发现一些在网上没注意到的商品。我每次去缅因州旅游都会顺道来这里逛逛,所以我以为这家公司的网站和实体店的价格会保持一致。结果并非如此。我在这里购物损失惨重。客服很可能只是人工智能在告诉我不能进行价格匹配。这是极具误导性的营销和不公平的定价。我以后不会再是他们的老顾客了。