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Hockley jewellers do not recommend avoid getting messed around
伯明翰珠宝区的点评
点评：Hockley jewellers do not recommend avoid yourself getting messed around
I Placed an order for a rope chain bracelet to match a chain they had in stock. They said it would be a couple days wait which I was happy with however a week had gone by and have had no updates with the order. I’ve had to contact them myself for me to get an answer for the reasons of it not arriving. They then proceed to give me another date at which it would arrive but again they did not contact me at all, I had to call them off my own back.
Not once within the 3 weeks of me going out my way to receive updates, did they notify me of any changes. I had to chase them up for me to get an answer I was after. Their customer service is appalling for a jewellers rated “5 star” which is very hard to believe after my experience.
Once the bracelet arrived I went in to purchase it, however they had the audacity to increase the price a further £100 after we made an agreement on the price prior to the bracelet arriving. There was no compensation to the poor service they provided nor apology.
This jewellers should be avoided at all costs.
I would not recommend at all don’t believe the “5 star” reviews on Google or trust pilot they are not authentic as I have experienced otherwise myself
I Placed an order for a rope chain bracelet to match a chain they had in stock. They said it would be a couple days wait which I was happy with however a week had gone by and have had no updates with the order. I’ve had to contact them myself for me to get an answer for the reasons of it not arriving. They then proceed to give me another date at which it would arrive but again they did not contact me at all, I had to call them off my own back.
Not once within the 3 weeks of me going out my way to receive updates, did they notify me of any changes. I had to chase them up for me to get an answer I was after. Their customer service is appalling for a jewellers rated “5 star” which is very hard to believe after my experience.
Once the bracelet arrived I went in to purchase it, however they had the audacity to increase the price a further £100 after we made an agreement on the price prior to the bracelet arriving. There was no compensation to the poor service they provided nor apology.
This jewellers should be avoided at all costs.
I would not recommend at all don’t believe the “5 star” reviews on Google or trust pilot they are not authentic as I have experienced otherwise myself
翻译：霍克利珠宝店不建议购买，以免自己被坑。
我订购了一条绳链手链，想配他们库存的一条链子。他们说要等几天，我挺满意的，然而一周过去了，订单没有任何进展。我不得不亲自联系他们，才知道为什么货还没到。他们后来又给了我另一个到货日期，但还是没有联系我，我不得不自己给他们打电话。
在我特意去了解情况的三周里，他们一次也没有通知我任何变化。我不得不一直催着他们，才得到我想要的答案。对于一家“五星”珠宝店来说，他们的客服服务简直糟透了，以我的经历来看，这真是难以置信。
手链到货后，我去购买了，然而，在手链送达之前我们已经谈好了价格，他们竟然还加价100英镑。他们没有对糟糕的服务进行任何补偿，也没有道歉。
无论如何都应该避开这家珠宝店。
我完全不推荐，不要相信谷歌上的“五星”评价，也不要相信飞行员，他们不是正品，因为我自己也经历过。
我订购了一条绳链手链，想配他们库存的一条链子。他们说要等几天，我挺满意的，然而一周过去了，订单没有任何进展。我不得不亲自联系他们，才知道为什么货还没到。他们后来又给了我另一个到货日期，但还是没有联系我，我不得不自己给他们打电话。
在我特意去了解情况的三周里，他们一次也没有通知我任何变化。我不得不一直催着他们，才得到我想要的答案。对于一家“五星”珠宝店来说，他们的客服服务简直糟透了，以我的经历来看，这真是难以置信。
手链到货后，我去购买了，然而，在手链送达之前我们已经谈好了价格，他们竟然还加价100英镑。他们没有对糟糕的服务进行任何补偿，也没有道歉。
无论如何都应该避开这家珠宝店。
我完全不推荐，不要相信谷歌上的“五星”评价，也不要相信飞行员，他们不是正品，因为我自己也经历过。
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