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Winifred J
Getty Museum Review
盖蒂中心的点评
点评：Today I visited the Getty Museum in Los Angeles for the first time. I had really been looking forward to it, especially seeing the Van Gogh painting.
At the entrance, the gentleman checking bags shouted instructions to the line, which I understood. However, we were still mid-line and not yet at the checkpoint when he suddenly approached us asking to see our bags and saying, “Do you NOT want to go in?” followed by, “I’m not standing here for no reason.” Even the person behind us voiced her confusion. The tone was abrupt and unnecessarily rude. Security is important, and I completely understand that, but basic courtesy is as well.
Inside the museum, the experience did not improve. When we politely asked a staff member where the Van Gogh paintings were located, she said, “West Pavilion.” When I asked where that was, she sharply repeated, “WEST.” As visitors who did not yet know the layout or directional orientation, that response felt dismissive, terse, and condescending.
The artwork itself was beautiful and worth seeing. However, the repeated unhelpful and discourteous interactions with staff significantly impacted the overall experience. I have visited many museums in different countries and have never felt like such an inconvenience simply for asking for assistance.
For comparison, we also visited the Hammer Museum the same day and found the staff there to be welcoming and helpful, which made the experience truly enjoyable. The contrast was noticeable.
As a Southern California resident who had long wanted to visit the Getty, I left feeling disappointed. I hope the museum places greater emphasis on visitor hospitality and clearer organization, as it makes all the difference in how guests experience an institution of this caliber.
At the entrance, the gentleman checking bags shouted instructions to the line, which I understood. However, we were still mid-line and not yet at the checkpoint when he suddenly approached us asking to see our bags and saying, “Do you NOT want to go in?” followed by, “I’m not standing here for no reason.” Even the person behind us voiced her confusion. The tone was abrupt and unnecessarily rude. Security is important, and I completely understand that, but basic courtesy is as well.
Inside the museum, the experience did not improve. When we politely asked a staff member where the Van Gogh paintings were located, she said, “West Pavilion.” When I asked where that was, she sharply repeated, “WEST.” As visitors who did not yet know the layout or directional orientation, that response felt dismissive, terse, and condescending.
The artwork itself was beautiful and worth seeing. However, the repeated unhelpful and discourteous interactions with staff significantly impacted the overall experience. I have visited many museums in different countries and have never felt like such an inconvenience simply for asking for assistance.
For comparison, we also visited the Hammer Museum the same day and found the staff there to be welcoming and helpful, which made the experience truly enjoyable. The contrast was noticeable.
As a Southern California resident who had long wanted to visit the Getty, I left feeling disappointed. I hope the museum places greater emphasis on visitor hospitality and clearer organization, as it makes all the difference in how guests experience an institution of this caliber.
翻译：今天我第一次参观了洛杉矶的盖蒂博物馆。我一直很期待这次参观，尤其是想亲眼看看梵高的画作。
在入口处，一位检查行李的男士对着排队的人群大声喊着指示，我听懂了。然而，我们当时还在队伍中间，还没到安检口，他突然走过来，要查看我们的行李，并问道：“你们不想进去吗？”接着又说：“我可不是白站在这里的。”就连我们身后的游客都表示困惑。他的语气生硬，而且毫无必要地粗鲁无礼。安全固然重要，我完全理解，但基本的礼貌也同样重要。
进入博物馆后，体验并没有好转。当我们礼貌地询问一位工作人员梵高的画作在哪里时，她回答说：“西馆。”当我追问西馆在哪里时，她又生硬地重复了一遍：“西。”对于我们这些还不熟悉博物馆布局和方向的游客来说，这样的回答显得轻蔑、生硬，而且居高临下。
艺术品本身很美，值得一看。然而，工作人员反复表现出的冷漠和无礼严重影响了整体体验。我去过很多国家的博物馆，从未像这次一样，仅仅因为寻求帮助就感觉像个麻烦。
作为对比，我们当天还参观了哈默博物馆，那里的工作人员热情友好，乐于助人，参观体验非常愉快。两者的差别显而易见。
作为一名一直想参观盖蒂博物馆的南加州居民，我离开时感到非常失望。我希望博物馆能够更加重视游客服务，并改进组织架构，因为这对游客体验如此高水准的博物馆至关重要。
在入口处，一位检查行李的男士对着排队的人群大声喊着指示，我听懂了。然而，我们当时还在队伍中间，还没到安检口，他突然走过来，要查看我们的行李，并问道：“你们不想进去吗？”接着又说：“我可不是白站在这里的。”就连我们身后的游客都表示困惑。他的语气生硬，而且毫无必要地粗鲁无礼。安全固然重要，我完全理解，但基本的礼貌也同样重要。
进入博物馆后，体验并没有好转。当我们礼貌地询问一位工作人员梵高的画作在哪里时，她回答说：“西馆。”当我追问西馆在哪里时，她又生硬地重复了一遍：“西。”对于我们这些还不熟悉博物馆布局和方向的游客来说，这样的回答显得轻蔑、生硬，而且居高临下。
艺术品本身很美，值得一看。然而，工作人员反复表现出的冷漠和无礼严重影响了整体体验。我去过很多国家的博物馆，从未像这次一样，仅仅因为寻求帮助就感觉像个麻烦。
作为对比，我们当天还参观了哈默博物馆，那里的工作人员热情友好，乐于助人，参观体验非常愉快。两者的差别显而易见。
作为一名一直想参观盖蒂博物馆的南加州居民，我离开时感到非常失望。我希望博物馆能够更加重视游客服务，并改进组织架构，因为这对游客体验如此高水准的博物馆至关重要。
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